Global Desktop Management and Helpdesk Services Market Research Report 2023

Report ID: 1985589 | Published Date: Jan 2025 | No. of Page: 83 | Base Year: 2024 | Rating: 4.5 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Desktop Management and Helpdesk Services Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Change and Configuration Management
        1.2.3 Patch Management
        1.2.4 Security Management
        1.2.5 Remote Support
        1.2.6 Asset Management
        1.2.7 Others
    1.3 Market by Application
        1.3.1 Global Desktop Management and Helpdesk Services Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 IT
        1.3.3 Financial Industry
        1.3.4 Manufacturing
        1.3.5 Others
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Desktop Management and Helpdesk Services Market Perspective (2017-2028)
    2.2 Desktop Management and Helpdesk Services Growth Trends by Region
        2.2.1 Desktop Management and Helpdesk Services Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Desktop Management and Helpdesk Services Historic Market Size by Region (2017-2022)
        2.2.3 Desktop Management and Helpdesk Services Forecasted Market Size by Region (2023-2028)
    2.3 Desktop Management and Helpdesk Services Market Dynamics
        2.3.1 Desktop Management and Helpdesk Services Industry Trends
        2.3.2 Desktop Management and Helpdesk Services Market Drivers
        2.3.3 Desktop Management and Helpdesk Services Market Challenges
        2.3.4 Desktop Management and Helpdesk Services Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Desktop Management and Helpdesk Services Players by Revenue
        3.1.1 Global Top Desktop Management and Helpdesk Services Players by Revenue (2017-2022)
        3.1.2 Global Desktop Management and Helpdesk Services Revenue Market Share by Players (2017-2022)
    3.2 Global Desktop Management and Helpdesk Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Desktop Management and Helpdesk Services Revenue
    3.4 Global Desktop Management and Helpdesk Services Market Concentration Ratio
        3.4.1 Global Desktop Management and Helpdesk Services Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Desktop Management and Helpdesk Services Revenue in 2021
    3.5 Desktop Management and Helpdesk Services Key Players Head office and Area Served
    3.6 Key Players Desktop Management and Helpdesk Services Product Solution and Service
    3.7 Date of Enter into Desktop Management and Helpdesk Services Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Desktop Management and Helpdesk Services Breakdown Data by Type
    4.1 Global Desktop Management and Helpdesk Services Historic Market Size by Type (2017-2022)
    4.2 Global Desktop Management and Helpdesk Services Forecasted Market Size by Type (2023-2028)
5 Desktop Management and Helpdesk Services Breakdown Data by Application
    5.1 Global Desktop Management and Helpdesk Services Historic Market Size by Application (2017-2022)
    5.2 Global Desktop Management and Helpdesk Services Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Desktop Management and Helpdesk Services Market Size (2017-2028)
    6.2 North America Desktop Management and Helpdesk Services Market Size by Country (2017-2022)
    6.3 North America Desktop Management and Helpdesk Services Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Desktop Management and Helpdesk Services Market Size (2017-2028)
    7.2 Europe Desktop Management and Helpdesk Services Market Size by Country (2017-2022)
    7.3 Europe Desktop Management and Helpdesk Services Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Desktop Management and Helpdesk Services Market Size (2017-2028)
    8.2 Asia-Pacific Desktop Management and Helpdesk Services Market Size by Country (2017-2022)
    8.3 Asia-Pacific Desktop Management and Helpdesk Services Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Desktop Management and Helpdesk Services Market Size (2017-2028)
    9.2 Latin America Desktop Management and Helpdesk Services Market Size by Country (2017-2022)
    9.3 Latin America Desktop Management and Helpdesk Services Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Desktop Management and Helpdesk Services Market Size (2017-2028)
    10.2 Middle East & Africa Desktop Management and Helpdesk Services Market Size by Country (2017-2022)
    10.3 Middle East & Africa Desktop Management and Helpdesk Services Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 HP
        11.1.1 HP Company Detail
        11.1.2 HP Business Overview
        11.1.3 HP Desktop Management and Helpdesk Services Introduction
        11.1.4 HP Revenue in Desktop Management and Helpdesk Services Business (2017-2022)
        11.1.5 HP Recent Development
    11.2 IBM Corporation
        11.2.1 IBM Corporation Company Detail
        11.2.2 IBM Corporation Business Overview
        11.2.3 IBM Corporation Desktop Management and Helpdesk Services Introduction
        11.2.4 IBM Corporation Revenue in Desktop Management and Helpdesk Services Business (2017-2022)
        11.2.5 IBM Corporation Recent Development
    11.3 LANDesk
        11.3.1 LANDesk Company Detail
        11.3.2 LANDesk Business Overview
        11.3.3 LANDesk Desktop Management and Helpdesk Services Introduction
        11.3.4 LANDesk Revenue in Desktop Management and Helpdesk Services Business (2017-2022)
        11.3.5 LANDesk Recent Development
    11.4 Microsoft
        11.4.1 Microsoft Company Detail
        11.4.2 Microsoft Business Overview
        11.4.3 Microsoft Desktop Management and Helpdesk Services Introduction
        11.4.4 Microsoft Revenue in Desktop Management and Helpdesk Services Business (2017-2022)
        11.4.5 Microsoft Recent Development
    11.5 Novell
        11.5.1 Novell Company Detail
        11.5.2 Novell Business Overview
        11.5.3 Novell Desktop Management and Helpdesk Services Introduction
        11.5.4 Novell Revenue in Desktop Management and Helpdesk Services Business (2017-2022)
        11.5.5 Novell Recent Development
    11.6 Altiris
        11.6.1 Altiris Company Detail
        11.6.2 Altiris Business Overview
        11.6.3 Altiris Desktop Management and Helpdesk Services Introduction
        11.6.4 Altiris Revenue in Desktop Management and Helpdesk Services Business (2017-2022)
        11.6.5 Altiris Recent Development
    11.7 BMC
        11.7.1 BMC Company Detail
        11.7.2 BMC Business Overview
        11.7.3 BMC Desktop Management and Helpdesk Services Introduction
        11.7.4 BMC Revenue in Desktop Management and Helpdesk Services Business (2017-2022)
        11.7.5 BMC Recent Development
    11.8 Broadcom
        11.8.1 Broadcom Company Detail
        11.8.2 Broadcom Business Overview
        11.8.3 Broadcom Desktop Management and Helpdesk Services Introduction
        11.8.4 Broadcom Revenue in Desktop Management and Helpdesk Services Business (2017-2022)
        11.8.5 Broadcom Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Desktop Management and Helpdesk Services Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Change and Configuration Management
    Table 3. Key Players of Patch Management
    Table 4. Key Players of Security Management
    Table 5. Key Players of Remote Support
    Table 6. Key Players of Asset Management
    Table 7. Key Players of Others
    Table 8. Global Desktop Management and Helpdesk Services Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 9. Global Desktop Management and Helpdesk Services Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 10. Global Desktop Management and Helpdesk Services Market Size by Region (2017-2022) & (US$ Million)
    Table 11. Global Desktop Management and Helpdesk Services Market Share by Region (2017-2022)
    Table 12. Global Desktop Management and Helpdesk Services Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 13. Global Desktop Management and Helpdesk Services Market Share by Region (2023-2028)
    Table 14. Desktop Management and Helpdesk Services Market Trends
    Table 15. Desktop Management and Helpdesk Services Market Drivers
    Table 16. Desktop Management and Helpdesk Services Market Challenges
    Table 17. Desktop Management and Helpdesk Services Market Restraints
    Table 18. Global Desktop Management and Helpdesk Services Revenue by Players (2017-2022) & (US$ Million)
    Table 19. Global Desktop Management and Helpdesk Services Market Share by Players (2017-2022)
    Table 20. Global Top Desktop Management and Helpdesk Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Desktop Management and Helpdesk Services as of 2021)
    Table 21. Ranking of Global Top Desktop Management and Helpdesk Services Companies by Revenue (US$ Million) in 2021
    Table 22. Global 5 Largest Players Market Share by Desktop Management and Helpdesk Services Revenue (CR5 and HHI) & (2017-2022)
    Table 23. Key Players Headquarters and Area Served
    Table 24. Key Players Desktop Management and Helpdesk Services Product Solution and Service
    Table 25. Date of Enter into Desktop Management and Helpdesk Services Market
    Table 26. Mergers & Acquisitions, Expansion Plans
    Table 27. Global Desktop Management and Helpdesk Services Market Size by Type (2017-2022) & (US$ Million)
    Table 28. Global Desktop Management and Helpdesk Services Revenue Market Share by Type (2017-2022)
    Table 29. Global Desktop Management and Helpdesk Services Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 30. Global Desktop Management and Helpdesk Services Revenue Market Share by Type (2023-2028)
    Table 31. Global Desktop Management and Helpdesk Services Market Size by Application (2017-2022) & (US$ Million)
    Table 32. Global Desktop Management and Helpdesk Services Revenue Market Share by Application (2017-2022)
    Table 33. Global Desktop Management and Helpdesk Services Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 34. Global Desktop Management and Helpdesk Services Revenue Market Share by Application (2023-2028)
    Table 35. North America Desktop Management and Helpdesk Services Market Size by Country (2017-2022) & (US$ Million)
    Table 36. North America Desktop Management and Helpdesk Services Market Size by Country (2023-2028) & (US$ Million)
    Table 37. Europe Desktop Management and Helpdesk Services Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Europe Desktop Management and Helpdesk Services Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Asia-Pacific Desktop Management and Helpdesk Services Market Size by Region (2017-2022) & (US$ Million)
    Table 40. Asia-Pacific Desktop Management and Helpdesk Services Market Size by Region (2023-2028) & (US$ Million)
    Table 41. Latin America Desktop Management and Helpdesk Services Market Size by Country (2017-2022) & (US$ Million)
    Table 42. Latin America Desktop Management and Helpdesk Services Market Size by Country (2023-2028) & (US$ Million)
    Table 43. Middle East & Africa Desktop Management and Helpdesk Services Market Size by Country (2017-2022) & (US$ Million)
    Table 44. Middle East & Africa Desktop Management and Helpdesk Services Market Size by Country (2023-2028) & (US$ Million)
    Table 45. HP Company Detail
    Table 46. HP Business Overview
    Table 47. HP Desktop Management and Helpdesk Services Product
    Table 48. HP Revenue in Desktop Management and Helpdesk Services Business (2017-2022) & (US$ Million)
    Table 49. HP Recent Development
    Table 50. IBM Corporation Company Detail
    Table 51. IBM Corporation Business Overview
    Table 52. IBM Corporation Desktop Management and Helpdesk Services Product
    Table 53. IBM Corporation Revenue in Desktop Management and Helpdesk Services Business (2017-2022) & (US$ Million)
    Table 54. IBM Corporation Recent Development
    Table 55. LANDesk Company Detail
    Table 56. LANDesk Business Overview
    Table 57. LANDesk Desktop Management and Helpdesk Services Product
    Table 58. LANDesk Revenue in Desktop Management and Helpdesk Services Business (2017-2022) & (US$ Million)
    Table 59. LANDesk Recent Development
    Table 60. Microsoft Company Detail
    Table 61. Microsoft Business Overview
    Table 62. Microsoft Desktop Management and Helpdesk Services Product
    Table 63. Microsoft Revenue in Desktop Management and Helpdesk Services Business (2017-2022) & (US$ Million)
    Table 64. Microsoft Recent Development
    Table 65. Novell Company Detail
    Table 66. Novell Business Overview
    Table 67. Novell Desktop Management and Helpdesk Services Product
    Table 68. Novell Revenue in Desktop Management and Helpdesk Services Business (2017-2022) & (US$ Million)
    Table 69. Novell Recent Development
    Table 70. Altiris Company Detail
    Table 71. Altiris Business Overview
    Table 72. Altiris Desktop Management and Helpdesk Services Product
    Table 73. Altiris Revenue in Desktop Management and Helpdesk Services Business (2017-2022) & (US$ Million)
    Table 74. Altiris Recent Development
    Table 75. BMC Company Detail
    Table 76. BMC Business Overview
    Table 77. BMC Desktop Management and Helpdesk Services Product
    Table 78. BMC Revenue in Desktop Management and Helpdesk Services Business (2017-2022) & (US$ Million)
    Table 79. BMC Recent Development
    Table 80. Broadcom Company Detail
    Table 81. Broadcom Business Overview
    Table 82. Broadcom Desktop Management and Helpdesk Services Product
    Table 83. Broadcom Revenue in Desktop Management and Helpdesk Services Business (2017-2022) & (US$ Million)
    Table 84. Broadcom Recent Development
    Table 85. Research Programs/Design for This Report
    Table 86. Key Data Information from Secondary Sources
    Table 87. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Desktop Management and Helpdesk Services Market Share by Type: 2021 VS 2028
    Figure 2. Change and Configuration Management Features
    Figure 3. Patch Management Features
    Figure 4. Security Management Features
    Figure 5. Remote Support Features
    Figure 6. Asset Management Features
    Figure 7. Others Features
    Figure 8. Global Desktop Management and Helpdesk Services Market Share by Application in 2021 & 2028
    Figure 9. IT Case Studies
    Figure 10. Financial Industry Case Studies
    Figure 11. Manufacturing Case Studies
    Figure 12. Others Case Studies
    Figure 13. Desktop Management and Helpdesk Services Report Years Considered
    Figure 14. Global Desktop Management and Helpdesk Services Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 15. Global Desktop Management and Helpdesk Services Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 16. Global Desktop Management and Helpdesk Services Market Share by Region: 2021 VS 2028
    Figure 17. Global Desktop Management and Helpdesk Services Market Share by Players in 2021
    Figure 18. Global Top Desktop Management and Helpdesk Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Desktop Management and Helpdesk Services as of 2021)
    Figure 19. The Top 10 and 5 Players Market Share by Desktop Management and Helpdesk Services Revenue in 2021
    Figure 20. North America Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. North America Desktop Management and Helpdesk Services Market Share by Country (2017-2028)
    Figure 22. United States Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Canada Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Europe Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Europe Desktop Management and Helpdesk Services Market Share by Country (2017-2028)
    Figure 26. Germany Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. France Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. U.K. Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Italy Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Russia Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Nordic Countries Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Asia-Pacific Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Asia-Pacific Desktop Management and Helpdesk Services Market Share by Region (2017-2028)
    Figure 34. China Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Japan Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. South Korea Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Southeast Asia Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. India Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Australia Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Latin America Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Latin America Desktop Management and Helpdesk Services Market Share by Country (2017-2028)
    Figure 42. Mexico Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Brazil Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Middle East & Africa Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 45. Middle East & Africa Desktop Management and Helpdesk Services Market Share by Country (2017-2028)
    Figure 46. Turkey Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 47. Saudi Arabia Desktop Management and Helpdesk Services Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 48. HP Revenue Growth Rate in Desktop Management and Helpdesk Services Business (2017-2022)
    Figure 49. IBM Corporation Revenue Growth Rate in Desktop Management and Helpdesk Services Business (2017-2022)
    Figure 50. LANDesk Revenue Growth Rate in Desktop Management and Helpdesk Services Business (2017-2022)
    Figure 51. Microsoft Revenue Growth Rate in Desktop Management and Helpdesk Services Business (2017-2022)
    Figure 52. Novell Revenue Growth Rate in Desktop Management and Helpdesk Services Business (2017-2022)
    Figure 53. Altiris Revenue Growth Rate in Desktop Management and Helpdesk Services Business (2017-2022)
    Figure 54. BMC Revenue Growth Rate in Desktop Management and Helpdesk Services Business (2017-2022)
    Figure 55. Broadcom Revenue Growth Rate in Desktop Management and Helpdesk Services Business (2017-2022)
    Figure 56. Bottom-up and Top-down Approaches for This Report
    Figure 57. Data Triangulation
    Figure 58. Key Executives Interviewed
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Companies Included in Reports:
HP
IBM Corporation
LANDesk
Microsoft
Novell
Altiris
BMC
Broadcom
Frequently Asked Questions
Desktop Management and Helpdesk Services report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Desktop Management and Helpdesk Services report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Desktop Management and Helpdesk Services report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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