Global AI Customer Service Market Research Report 2024

Report ID: 1984414 | Published Date: Jan 2025 | No. of Page: 84 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global AI Customer Service Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Knowledge Center
        1.2.3 Hotline Voice Robot
        1.2.4 Online Customer Service Robot
        1.2.5 Video Customer Service Robot
        1.2.6 Other
    1.3 Market by Application
        1.3.1 Global AI Customer Service Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Large Enterprise
        1.3.3 SME
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global AI Customer Service Market Perspective (2017-2028)
    2.2 AI Customer Service Growth Trends by Region
        2.2.1 AI Customer Service Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 AI Customer Service Historic Market Size by Region (2017-2022)
        2.2.3 AI Customer Service Forecasted Market Size by Region (2023-2028)
    2.3 AI Customer Service Market Dynamics
        2.3.1 AI Customer Service Industry Trends
        2.3.2 AI Customer Service Market Drivers
        2.3.3 AI Customer Service Market Challenges
        2.3.4 AI Customer Service Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top AI Customer Service Players by Revenue
        3.1.1 Global Top AI Customer Service Players by Revenue (2017-2022)
        3.1.2 Global AI Customer Service Revenue Market Share by Players (2017-2022)
    3.2 Global AI Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by AI Customer Service Revenue
    3.4 Global AI Customer Service Market Concentration Ratio
        3.4.1 Global AI Customer Service Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by AI Customer Service Revenue in 2021
    3.5 AI Customer Service Key Players Head office and Area Served
    3.6 Key Players AI Customer Service Product Solution and Service
    3.7 Date of Enter into AI Customer Service Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 AI Customer Service Breakdown Data by Type
    4.1 Global AI Customer Service Historic Market Size by Type (2017-2022)
    4.2 Global AI Customer Service Forecasted Market Size by Type (2023-2028)
5 AI Customer Service Breakdown Data by Application
    5.1 Global AI Customer Service Historic Market Size by Application (2017-2022)
    5.2 Global AI Customer Service Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America AI Customer Service Market Size (2017-2028)
    6.2 North America AI Customer Service Market Size by Country (2017-2022)
    6.3 North America AI Customer Service Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe AI Customer Service Market Size (2017-2028)
    7.2 Europe AI Customer Service Market Size by Country (2017-2022)
    7.3 Europe AI Customer Service Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific AI Customer Service Market Size (2017-2028)
    8.2 Asia-Pacific AI Customer Service Market Size by Country (2017-2022)
    8.3 Asia-Pacific AI Customer Service Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America AI Customer Service Market Size (2017-2028)
    9.2 Latin America AI Customer Service Market Size by Country (2017-2022)
    9.3 Latin America AI Customer Service Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa AI Customer Service Market Size (2017-2028)
    10.2 Middle East & Africa AI Customer Service Market Size by Country (2017-2022)
    10.3 Middle East & Africa AI Customer Service Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 Oracle
        11.1.1 Oracle Company Detail
        11.1.2 Oracle Business Overview
        11.1.3 Oracle AI Customer Service Introduction
        11.1.4 Oracle Revenue in AI Customer Service Business (2017-2022)
        11.1.5 Oracle Recent Development
    11.2 Iflytek
        11.2.1 Iflytek Company Detail
        11.2.2 Iflytek Business Overview
        11.2.3 Iflytek AI Customer Service Introduction
        11.2.4 Iflytek Revenue in AI Customer Service Business (2017-2022)
        11.2.5 Iflytek Recent Development
    11.3 Google
        11.3.1 Google Company Detail
        11.3.2 Google Business Overview
        11.3.3 Google AI Customer Service Introduction
        11.3.4 Google Revenue in AI Customer Service Business (2017-2022)
        11.3.5 Google Recent Development
    11.4 Amazon
        11.4.1 Amazon Company Detail
        11.4.2 Amazon Business Overview
        11.4.3 Amazon AI Customer Service Introduction
        11.4.4 Amazon Revenue in AI Customer Service Business (2017-2022)
        11.4.5 Amazon Recent Development
    11.5 Microsoft
        11.5.1 Microsoft Company Detail
        11.5.2 Microsoft Business Overview
        11.5.3 Microsoft AI Customer Service Introduction
        11.5.4 Microsoft Revenue in AI Customer Service Business (2017-2022)
        11.5.5 Microsoft Recent Development
    11.6 IBM
        11.6.1 IBM Company Detail
        11.6.2 IBM Business Overview
        11.6.3 IBM AI Customer Service Introduction
        11.6.4 IBM Revenue in AI Customer Service Business (2017-2022)
        11.6.5 IBM Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global AI Customer Service Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Knowledge Center
    Table 3. Key Players of Hotline Voice Robot
    Table 4. Key Players of Online Customer Service Robot
    Table 5. Key Players of Video Customer Service Robot
    Table 6. Key Players of Other
    Table 7. Global AI Customer Service Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 8. Global AI Customer Service Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 9. Global AI Customer Service Market Size by Region (2017-2022) & (US$ Million)
    Table 10. Global AI Customer Service Market Share by Region (2017-2022)
    Table 11. Global AI Customer Service Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 12. Global AI Customer Service Market Share by Region (2023-2028)
    Table 13. AI Customer Service Market Trends
    Table 14. AI Customer Service Market Drivers
    Table 15. AI Customer Service Market Challenges
    Table 16. AI Customer Service Market Restraints
    Table 17. Global AI Customer Service Revenue by Players (2017-2022) & (US$ Million)
    Table 18. Global AI Customer Service Market Share by Players (2017-2022)
    Table 19. Global Top AI Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI Customer Service as of 2021)
    Table 20. Ranking of Global Top AI Customer Service Companies by Revenue (US$ Million) in 2021
    Table 21. Global 5 Largest Players Market Share by AI Customer Service Revenue (CR5 and HHI) & (2017-2022)
    Table 22. Key Players Headquarters and Area Served
    Table 23. Key Players AI Customer Service Product Solution and Service
    Table 24. Date of Enter into AI Customer Service Market
    Table 25. Mergers & Acquisitions, Expansion Plans
    Table 26. Global AI Customer Service Market Size by Type (2017-2022) & (US$ Million)
    Table 27. Global AI Customer Service Revenue Market Share by Type (2017-2022)
    Table 28. Global AI Customer Service Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 29. Global AI Customer Service Revenue Market Share by Type (2023-2028)
    Table 30. Global AI Customer Service Market Size by Application (2017-2022) & (US$ Million)
    Table 31. Global AI Customer Service Revenue Market Share by Application (2017-2022)
    Table 32. Global AI Customer Service Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 33. Global AI Customer Service Revenue Market Share by Application (2023-2028)
    Table 34. North America AI Customer Service Market Size by Country (2017-2022) & (US$ Million)
    Table 35. North America AI Customer Service Market Size by Country (2023-2028) & (US$ Million)
    Table 36. Europe AI Customer Service Market Size by Country (2017-2022) & (US$ Million)
    Table 37. Europe AI Customer Service Market Size by Country (2023-2028) & (US$ Million)
    Table 38. Asia-Pacific AI Customer Service Market Size by Region (2017-2022) & (US$ Million)
    Table 39. Asia-Pacific AI Customer Service Market Size by Region (2023-2028) & (US$ Million)
    Table 40. Latin America AI Customer Service Market Size by Country (2017-2022) & (US$ Million)
    Table 41. Latin America AI Customer Service Market Size by Country (2023-2028) & (US$ Million)
    Table 42. Middle East & Africa AI Customer Service Market Size by Country (2017-2022) & (US$ Million)
    Table 43. Middle East & Africa AI Customer Service Market Size by Country (2023-2028) & (US$ Million)
    Table 44. Oracle Company Detail
    Table 45. Oracle Business Overview
    Table 46. Oracle AI Customer Service Product
    Table 47. Oracle Revenue in AI Customer Service Business (2017-2022) & (US$ Million)
    Table 48. Oracle Recent Development
    Table 49. Iflytek Company Detail
    Table 50. Iflytek Business Overview
    Table 51. Iflytek AI Customer Service Product
    Table 52. Iflytek Revenue in AI Customer Service Business (2017-2022) & (US$ Million)
    Table 53. Iflytek Recent Development
    Table 54. Google Company Detail
    Table 55. Google Business Overview
    Table 56. Google AI Customer Service Product
    Table 57. Google Revenue in AI Customer Service Business (2017-2022) & (US$ Million)
    Table 58. Google Recent Development
    Table 59. Amazon Company Detail
    Table 60. Amazon Business Overview
    Table 61. Amazon AI Customer Service Product
    Table 62. Amazon Revenue in AI Customer Service Business (2017-2022) & (US$ Million)
    Table 63. Amazon Recent Development
    Table 64. Microsoft Company Detail
    Table 65. Microsoft Business Overview
    Table 66. Microsoft AI Customer Service Product
    Table 67. Microsoft Revenue in AI Customer Service Business (2017-2022) & (US$ Million)
    Table 68. Microsoft Recent Development
    Table 69. IBM Company Detail
    Table 70. IBM Business Overview
    Table 71. IBM AI Customer Service Product
    Table 72. IBM Revenue in AI Customer Service Business (2017-2022) & (US$ Million)
    Table 73. IBM Recent Development
    Table 74. Research Programs/Design for This Report
    Table 75. Key Data Information from Secondary Sources
    Table 76. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global AI Customer Service Market Share by Type: 2021 VS 2028
    Figure 2. Knowledge Center Features
    Figure 3. Hotline Voice Robot Features
    Figure 4. Online Customer Service Robot Features
    Figure 5. Video Customer Service Robot Features
    Figure 6. Other Features
    Figure 7. Global AI Customer Service Market Share by Application in 2021 & 2028
    Figure 8. Large Enterprise Case Studies
    Figure 9. SME Case Studies
    Figure 10. AI Customer Service Report Years Considered
    Figure 11. Global AI Customer Service Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 12. Global AI Customer Service Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 13. Global AI Customer Service Market Share by Region: 2021 VS 2028
    Figure 14. Global AI Customer Service Market Share by Players in 2021
    Figure 15. Global Top AI Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI Customer Service as of 2021)
    Figure 16. The Top 10 and 5 Players Market Share by AI Customer Service Revenue in 2021
    Figure 17. North America AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 18. North America AI Customer Service Market Share by Country (2017-2028)
    Figure 19. United States AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 20. Canada AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. Europe AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. Europe AI Customer Service Market Share by Country (2017-2028)
    Figure 23. Germany AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. France AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. U.K. AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Italy AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Russia AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Nordic Countries AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Asia-Pacific AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Asia-Pacific AI Customer Service Market Share by Region (2017-2028)
    Figure 31. China AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Japan AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. South Korea AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Southeast Asia AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. India AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Australia AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Latin America AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Latin America AI Customer Service Market Share by Country (2017-2028)
    Figure 39. Mexico AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Brazil AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Middle East & Africa AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Middle East & Africa AI Customer Service Market Share by Country (2017-2028)
    Figure 43. Turkey AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Saudi Arabia AI Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 45. Oracle Revenue Growth Rate in AI Customer Service Business (2017-2022)
    Figure 46. Iflytek Revenue Growth Rate in AI Customer Service Business (2017-2022)
    Figure 47. Google Revenue Growth Rate in AI Customer Service Business (2017-2022)
    Figure 48. Amazon Revenue Growth Rate in AI Customer Service Business (2017-2022)
    Figure 49. Microsoft Revenue Growth Rate in AI Customer Service Business (2017-2022)
    Figure 50. IBM Revenue Growth Rate in AI Customer Service Business (2017-2022)
    Figure 51. Bottom-up and Top-down Approaches for This Report
    Figure 52. Data Triangulation
    Figure 53. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Oracle
Iflytek
Google
Amazon
Microsoft
IBM
Frequently Asked Questions
AI Customer Service report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
AI Customer Service report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
AI Customer Service report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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