Global Helpdesk Outsourcing Market Research Report 2023

Report ID: 1982737 | Published Date: Jan 2025 | No. of Page: 93 | Base Year: 2024 | Rating: 4.5 | Webstory: Check our Web story
Request Sample Report
Pre-Order Enquiry
Request Discount(%) 
1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Helpdesk Outsourcing Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Outsourcing Level 1
        1.2.3 Outsourcing Level 2
        1.2.4 Technical Helpdesk Support Services
    1.3 Market by Application
        1.3.1 Global Helpdesk Outsourcing Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Automotive
        1.3.3 Consumer Goods
        1.3.4 IT
        1.3.5 Telecommunication
        1.3.6 Oil & Gas
        1.3.7 Others
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Helpdesk Outsourcing Market Perspective (2017-2028)
    2.2 Helpdesk Outsourcing Growth Trends by Region
        2.2.1 Helpdesk Outsourcing Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Helpdesk Outsourcing Historic Market Size by Region (2017-2022)
        2.2.3 Helpdesk Outsourcing Forecasted Market Size by Region (2023-2028)
    2.3 Helpdesk Outsourcing Market Dynamics
        2.3.1 Helpdesk Outsourcing Industry Trends
        2.3.2 Helpdesk Outsourcing Market Drivers
        2.3.3 Helpdesk Outsourcing Market Challenges
        2.3.4 Helpdesk Outsourcing Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Helpdesk Outsourcing Players by Revenue
        3.1.1 Global Top Helpdesk Outsourcing Players by Revenue (2017-2022)
        3.1.2 Global Helpdesk Outsourcing Revenue Market Share by Players (2017-2022)
    3.2 Global Helpdesk Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Helpdesk Outsourcing Revenue
    3.4 Global Helpdesk Outsourcing Market Concentration Ratio
        3.4.1 Global Helpdesk Outsourcing Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Helpdesk Outsourcing Revenue in 2021
    3.5 Helpdesk Outsourcing Key Players Head office and Area Served
    3.6 Key Players Helpdesk Outsourcing Product Solution and Service
    3.7 Date of Enter into Helpdesk Outsourcing Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Helpdesk Outsourcing Breakdown Data by Type
    4.1 Global Helpdesk Outsourcing Historic Market Size by Type (2017-2022)
    4.2 Global Helpdesk Outsourcing Forecasted Market Size by Type (2023-2028)
5 Helpdesk Outsourcing Breakdown Data by Application
    5.1 Global Helpdesk Outsourcing Historic Market Size by Application (2017-2022)
    5.2 Global Helpdesk Outsourcing Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Helpdesk Outsourcing Market Size (2017-2028)
    6.2 North America Helpdesk Outsourcing Market Size by Country (2017-2022)
    6.3 North America Helpdesk Outsourcing Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Helpdesk Outsourcing Market Size (2017-2028)
    7.2 Europe Helpdesk Outsourcing Market Size by Country (2017-2022)
    7.3 Europe Helpdesk Outsourcing Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Helpdesk Outsourcing Market Size (2017-2028)
    8.2 Asia-Pacific Helpdesk Outsourcing Market Size by Country (2017-2022)
    8.3 Asia-Pacific Helpdesk Outsourcing Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Helpdesk Outsourcing Market Size (2017-2028)
    9.2 Latin America Helpdesk Outsourcing Market Size by Country (2017-2022)
    9.3 Latin America Helpdesk Outsourcing Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Helpdesk Outsourcing Market Size (2017-2028)
    10.2 Middle East & Africa Helpdesk Outsourcing Market Size by Country (2017-2022)
    10.3 Middle East & Africa Helpdesk Outsourcing Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 Qcom Outsourcing
        11.1.1 Qcom Outsourcing Company Detail
        11.1.2 Qcom Outsourcing Business Overview
        11.1.3 Qcom Outsourcing Helpdesk Outsourcing Introduction
        11.1.4 Qcom Outsourcing Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.1.5 Qcom Outsourcing Recent Development
    11.2 ABS
        11.2.1 ABS Company Detail
        11.2.2 ABS Business Overview
        11.2.3 ABS Helpdesk Outsourcing Introduction
        11.2.4 ABS Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.2.5 ABS Recent Development
    11.3 ActivSupport
        11.3.1 ActivSupport Company Detail
        11.3.2 ActivSupport Business Overview
        11.3.3 ActivSupport Helpdesk Outsourcing Introduction
        11.3.4 ActivSupport Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.3.5 ActivSupport Recent Development
    11.4 CGS
        11.4.1 CGS Company Detail
        11.4.2 CGS Business Overview
        11.4.3 CGS Helpdesk Outsourcing Introduction
        11.4.4 CGS Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.4.5 CGS Recent Development
    11.5 4Results
        11.5.1 4Results Company Detail
        11.5.2 4Results Business Overview
        11.5.3 4Results Helpdesk Outsourcing Introduction
        11.5.4 4Results Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.5.5 4Results Recent Development
    11.6 Adaptive
        11.6.1 Adaptive Company Detail
        11.6.2 Adaptive Business Overview
        11.6.3 Adaptive Helpdesk Outsourcing Introduction
        11.6.4 Adaptive Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.6.5 Adaptive Recent Development
    11.7 AlfaVox
        11.7.1 AlfaVox Company Detail
        11.7.2 AlfaVox Business Overview
        11.7.3 AlfaVox Helpdesk Outsourcing Introduction
        11.7.4 AlfaVox Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.7.5 AlfaVox Recent Development
    11.8 Batyckie Centrum Biznesu
        11.8.1 Batyckie Centrum Biznesu Company Detail
        11.8.2 Batyckie Centrum Biznesu Business Overview
        11.8.3 Batyckie Centrum Biznesu Helpdesk Outsourcing Introduction
        11.8.4 Batyckie Centrum Biznesu Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.8.5 Batyckie Centrum Biznesu Recent Development
    11.9 Business Support Solution
        11.9.1 Business Support Solution Company Detail
        11.9.2 Business Support Solution Business Overview
        11.9.3 Business Support Solution Helpdesk Outsourcing Introduction
        11.9.4 Business Support Solution Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.9.5 Business Support Solution Recent Development
    11.10 Call Center Inter Galatica
        11.10.1 Call Center Inter Galatica Company Detail
        11.10.2 Call Center Inter Galatica Business Overview
        11.10.3 Call Center Inter Galatica Helpdesk Outsourcing Introduction
        11.10.4 Call Center Inter Galatica Revenue in Helpdesk Outsourcing Business (2017-2022)
        11.10.5 Call Center Inter Galatica Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Helpdesk Outsourcing Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Outsourcing Level 1
    Table 3. Key Players of Outsourcing Level 2
    Table 4. Key Players of Technical Helpdesk Support Services
    Table 5. Global Helpdesk Outsourcing Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Helpdesk Outsourcing Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 7. Global Helpdesk Outsourcing Market Size by Region (2017-2022) & (US$ Million)
    Table 8. Global Helpdesk Outsourcing Market Share by Region (2017-2022)
    Table 9. Global Helpdesk Outsourcing Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 10. Global Helpdesk Outsourcing Market Share by Region (2023-2028)
    Table 11. Helpdesk Outsourcing Market Trends
    Table 12. Helpdesk Outsourcing Market Drivers
    Table 13. Helpdesk Outsourcing Market Challenges
    Table 14. Helpdesk Outsourcing Market Restraints
    Table 15. Global Helpdesk Outsourcing Revenue by Players (2017-2022) & (US$ Million)
    Table 16. Global Helpdesk Outsourcing Market Share by Players (2017-2022)
    Table 17. Global Top Helpdesk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Helpdesk Outsourcing as of 2021)
    Table 18. Ranking of Global Top Helpdesk Outsourcing Companies by Revenue (US$ Million) in 2021
    Table 19. Global 5 Largest Players Market Share by Helpdesk Outsourcing Revenue (CR5 and HHI) & (2017-2022)
    Table 20. Key Players Headquarters and Area Served
    Table 21. Key Players Helpdesk Outsourcing Product Solution and Service
    Table 22. Date of Enter into Helpdesk Outsourcing Market
    Table 23. Mergers & Acquisitions, Expansion Plans
    Table 24. Global Helpdesk Outsourcing Market Size by Type (2017-2022) & (US$ Million)
    Table 25. Global Helpdesk Outsourcing Revenue Market Share by Type (2017-2022)
    Table 26. Global Helpdesk Outsourcing Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 27. Global Helpdesk Outsourcing Revenue Market Share by Type (2023-2028)
    Table 28. Global Helpdesk Outsourcing Market Size by Application (2017-2022) & (US$ Million)
    Table 29. Global Helpdesk Outsourcing Revenue Market Share by Application (2017-2022)
    Table 30. Global Helpdesk Outsourcing Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 31. Global Helpdesk Outsourcing Revenue Market Share by Application (2023-2028)
    Table 32. North America Helpdesk Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 33. North America Helpdesk Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 34. Europe Helpdesk Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 35. Europe Helpdesk Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 36. Asia-Pacific Helpdesk Outsourcing Market Size by Region (2017-2022) & (US$ Million)
    Table 37. Asia-Pacific Helpdesk Outsourcing Market Size by Region (2023-2028) & (US$ Million)
    Table 38. Latin America Helpdesk Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 39. Latin America Helpdesk Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 40. Middle East & Africa Helpdesk Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 41. Middle East & Africa Helpdesk Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 42. Qcom Outsourcing Company Detail
    Table 43. Qcom Outsourcing Business Overview
    Table 44. Qcom Outsourcing Helpdesk Outsourcing Product
    Table 45. Qcom Outsourcing Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 46. Qcom Outsourcing Recent Development
    Table 47. ABS Company Detail
    Table 48. ABS Business Overview
    Table 49. ABS Helpdesk Outsourcing Product
    Table 50. ABS Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 51. ABS Recent Development
    Table 52. ActivSupport Company Detail
    Table 53. ActivSupport Business Overview
    Table 54. ActivSupport Helpdesk Outsourcing Product
    Table 55. ActivSupport Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 56. ActivSupport Recent Development
    Table 57. CGS Company Detail
    Table 58. CGS Business Overview
    Table 59. CGS Helpdesk Outsourcing Product
    Table 60. CGS Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 61. CGS Recent Development
    Table 62. 4Results Company Detail
    Table 63. 4Results Business Overview
    Table 64. 4Results Helpdesk Outsourcing Product
    Table 65. 4Results Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 66. 4Results Recent Development
    Table 67. Adaptive Company Detail
    Table 68. Adaptive Business Overview
    Table 69. Adaptive Helpdesk Outsourcing Product
    Table 70. Adaptive Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 71. Adaptive Recent Development
    Table 72. AlfaVox Company Detail
    Table 73. AlfaVox Business Overview
    Table 74. AlfaVox Helpdesk Outsourcing Product
    Table 75. AlfaVox Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 76. AlfaVox Recent Development
    Table 77. Batyckie Centrum Biznesu Company Detail
    Table 78. Batyckie Centrum Biznesu Business Overview
    Table 79. Batyckie Centrum Biznesu Helpdesk Outsourcing Product
    Table 80. Batyckie Centrum Biznesu Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 81. Batyckie Centrum Biznesu Recent Development
    Table 82. Business Support Solution Company Detail
    Table 83. Business Support Solution Business Overview
    Table 84. Business Support Solution Helpdesk Outsourcing Product
    Table 85. Business Support Solution Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 86. Business Support Solution Recent Development
    Table 87. Call Center Inter Galatica Company Detail
    Table 88. Call Center Inter Galatica Business Overview
    Table 89. Call Center Inter Galatica Helpdesk Outsourcing Product
    Table 90. Call Center Inter Galatica Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million)
    Table 91. Call Center Inter Galatica Recent Development
    Table 92. Research Programs/Design for This Report
    Table 93. Key Data Information from Secondary Sources
    Table 94. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Helpdesk Outsourcing Market Share by Type: 2021 VS 2028
    Figure 2. Outsourcing Level 1 Features
    Figure 3. Outsourcing Level 2 Features
    Figure 4. Technical Helpdesk Support Services Features
    Figure 5. Global Helpdesk Outsourcing Market Share by Application in 2021 & 2028
    Figure 6. Automotive Case Studies
    Figure 7. Consumer Goods Case Studies
    Figure 8. IT Case Studies
    Figure 9. Telecommunication Case Studies
    Figure 10. Oil & Gas Case Studies
    Figure 11. Others Case Studies
    Figure 12. Helpdesk Outsourcing Report Years Considered
    Figure 13. Global Helpdesk Outsourcing Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 14. Global Helpdesk Outsourcing Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 15. Global Helpdesk Outsourcing Market Share by Region: 2021 VS 2028
    Figure 16. Global Helpdesk Outsourcing Market Share by Players in 2021
    Figure 17. Global Top Helpdesk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Helpdesk Outsourcing as of 2021)
    Figure 18. The Top 10 and 5 Players Market Share by Helpdesk Outsourcing Revenue in 2021
    Figure 19. North America Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 20. North America Helpdesk Outsourcing Market Share by Country (2017-2028)
    Figure 21. United States Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. Canada Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Europe Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Europe Helpdesk Outsourcing Market Share by Country (2017-2028)
    Figure 25. Germany Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. France Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. U.K. Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Italy Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Russia Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Nordic Countries Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Asia-Pacific Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Asia-Pacific Helpdesk Outsourcing Market Share by Region (2017-2028)
    Figure 33. China Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Japan Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. South Korea Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Southeast Asia Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. India Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Australia Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Latin America Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Latin America Helpdesk Outsourcing Market Share by Country (2017-2028)
    Figure 41. Mexico Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Brazil Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Middle East & Africa Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Middle East & Africa Helpdesk Outsourcing Market Share by Country (2017-2028)
    Figure 45. Turkey Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 46. Saudi Arabia Helpdesk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 47. Qcom Outsourcing Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 48. ABS Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 49. ActivSupport Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 50. CGS Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 51. 4Results Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 52. Adaptive Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 53. AlfaVox Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 54. Batyckie Centrum Biznesu Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 55. Business Support Solution Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 56. Call Center Inter Galatica Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022)
    Figure 57. Bottom-up and Top-down Approaches for This Report
    Figure 58. Data Triangulation
    Figure 59. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Qcom Outsourcing
ABS
ActivSupport
CGS
4Results
Adaptive
AlfaVox
Batyckie Centrum Biznesu
Business Support Solution
Call Center Inter Galatica
Frequently Asked Questions
Helpdesk Outsourcing report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Helpdesk Outsourcing report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Helpdesk Outsourcing report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

Related Reports

Everolimus Tablet

The research report includes specific segments by region (country), by company, by Type and by Ap ... Read More