Global Cloud-Based ITSM Market Research Report 2023

Report ID: 1973551 | Published Date: Jan 2025 | No. of Page: 89 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
Request Sample Report
Pre-Order Enquiry
Request Discount(%) 
1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Cloud-Based ITSM Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Service Portfolio Management
        1.2.3 Change & Configuration Management
        1.2.4 Service Desk Software
        1.2.5 Operations & Performance Management
    1.3 Market by Application
        1.3.1 Global Cloud-Based ITSM Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Government and Public Sector
        1.3.3 Energy and Utilities
        1.3.4 Travel and Hospitality
        1.3.5 Banking
        1.3.6 Telecommunication and IT
        1.3.7 Healthcare and Life Sciences
        1.3.8 Education
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Cloud-Based ITSM Market Perspective (2017-2028)
    2.2 Cloud-Based ITSM Growth Trends by Region
        2.2.1 Cloud-Based ITSM Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Cloud-Based ITSM Historic Market Size by Region (2017-2022)
        2.2.3 Cloud-Based ITSM Forecasted Market Size by Region (2023-2028)
    2.3 Cloud-Based ITSM Market Dynamics
        2.3.1 Cloud-Based ITSM Industry Trends
        2.3.2 Cloud-Based ITSM Market Drivers
        2.3.3 Cloud-Based ITSM Market Challenges
        2.3.4 Cloud-Based ITSM Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Cloud-Based ITSM Players by Revenue
        3.1.1 Global Top Cloud-Based ITSM Players by Revenue (2017-2022)
        3.1.2 Global Cloud-Based ITSM Revenue Market Share by Players (2017-2022)
    3.2 Global Cloud-Based ITSM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Cloud-Based ITSM Revenue
    3.4 Global Cloud-Based ITSM Market Concentration Ratio
        3.4.1 Global Cloud-Based ITSM Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Cloud-Based ITSM Revenue in 2021
    3.5 Cloud-Based ITSM Key Players Head office and Area Served
    3.6 Key Players Cloud-Based ITSM Product Solution and Service
    3.7 Date of Enter into Cloud-Based ITSM Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud-Based ITSM Breakdown Data by Type
    4.1 Global Cloud-Based ITSM Historic Market Size by Type (2017-2022)
    4.2 Global Cloud-Based ITSM Forecasted Market Size by Type (2023-2028)
5 Cloud-Based ITSM Breakdown Data by Application
    5.1 Global Cloud-Based ITSM Historic Market Size by Application (2017-2022)
    5.2 Global Cloud-Based ITSM Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Cloud-Based ITSM Market Size (2017-2028)
    6.2 North America Cloud-Based ITSM Market Size by Country (2017-2022)
    6.3 North America Cloud-Based ITSM Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Cloud-Based ITSM Market Size (2017-2028)
    7.2 Europe Cloud-Based ITSM Market Size by Country (2017-2022)
    7.3 Europe Cloud-Based ITSM Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Cloud-Based ITSM Market Size (2017-2028)
    8.2 Asia-Pacific Cloud-Based ITSM Market Size by Country (2017-2022)
    8.3 Asia-Pacific Cloud-Based ITSM Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Cloud-Based ITSM Market Size (2017-2028)
    9.2 Latin America Cloud-Based ITSM Market Size by Country (2017-2022)
    9.3 Latin America Cloud-Based ITSM Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Cloud-Based ITSM Market Size (2017-2028)
    10.2 Middle East & Africa Cloud-Based ITSM Market Size by Country (2017-2022)
    10.3 Middle East & Africa Cloud-Based ITSM Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 BMC Software
        11.1.1 BMC Software Company Detail
        11.1.2 BMC Software Business Overview
        11.1.3 BMC Software Cloud-Based ITSM Introduction
        11.1.4 BMC Software Revenue in Cloud-Based ITSM Business (2017-2022)
        11.1.5 BMC Software Recent Development
    11.2 Broadcom
        11.2.1 Broadcom Company Detail
        11.2.2 Broadcom Business Overview
        11.2.3 Broadcom Cloud-Based ITSM Introduction
        11.2.4 Broadcom Revenue in Cloud-Based ITSM Business (2017-2022)
        11.2.5 Broadcom Recent Development
    11.3 Service Now
        11.3.1 Service Now Company Detail
        11.3.2 Service Now Business Overview
        11.3.3 Service Now Cloud-Based ITSM Introduction
        11.3.4 Service Now Revenue in Cloud-Based ITSM Business (2017-2022)
        11.3.5 Service Now Recent Development
    11.4 Cherwell Software
        11.4.1 Cherwell Software Company Detail
        11.4.2 Cherwell Software Business Overview
        11.4.3 Cherwell Software Cloud-Based ITSM Introduction
        11.4.4 Cherwell Software Revenue in Cloud-Based ITSM Business (2017-2022)
        11.4.5 Cherwell Software Recent Development
    11.5 Hewlett Packard Enterprise Company
        11.5.1 Hewlett Packard Enterprise Company Company Detail
        11.5.2 Hewlett Packard Enterprise Company Business Overview
        11.5.3 Hewlett Packard Enterprise Company Cloud-Based ITSM Introduction
        11.5.4 Hewlett Packard Enterprise Company Revenue in Cloud-Based ITSM Business (2017-2022)
        11.5.5 Hewlett Packard Enterprise Company Recent Development
    11.6 HEAT Software USA
        11.6.1 HEAT Software USA Company Detail
        11.6.2 HEAT Software USA Business Overview
        11.6.3 HEAT Software USA Cloud-Based ITSM Introduction
        11.6.4 HEAT Software USA Revenue in Cloud-Based ITSM Business (2017-2022)
        11.6.5 HEAT Software USA Recent Development
    11.7 IBM
        11.7.1 IBM Company Detail
        11.7.2 IBM Business Overview
        11.7.3 IBM Cloud-Based ITSM Introduction
        11.7.4 IBM Revenue in Cloud-Based ITSM Business (2017-2022)
        11.7.5 IBM Recent Development
    11.8 Hornbill Corporate
        11.8.1 Hornbill Corporate Company Detail
        11.8.2 Hornbill Corporate Business Overview
        11.8.3 Hornbill Corporate Cloud-Based ITSM Introduction
        11.8.4 Hornbill Corporate Revenue in Cloud-Based ITSM Business (2017-2022)
        11.8.5 Hornbill Corporate Recent Development
    11.9 Cloud Health Technologies
        11.9.1 Cloud Health Technologies Company Detail
        11.9.2 Cloud Health Technologies Business Overview
        11.9.3 Cloud Health Technologies Cloud-Based ITSM Introduction
        11.9.4 Cloud Health Technologies Revenue in Cloud-Based ITSM Business (2017-2022)
        11.9.5 Cloud Health Technologies Recent Development
    11.10 EasyVista
        11.10.1 EasyVista Company Detail
        11.10.2 EasyVista Business Overview
        11.10.3 EasyVista Cloud-Based ITSM Introduction
        11.10.4 EasyVista Revenue in Cloud-Based ITSM Business (2017-2022)
        11.10.5 EasyVista Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Cloud-Based ITSM Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Service Portfolio Management
    Table 3. Key Players of Change & Configuration Management
    Table 4. Key Players of Service Desk Software
    Table 5. Key Players of Operations & Performance Management
    Table 6. Global Cloud-Based ITSM Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 7. Global Cloud-Based ITSM Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 8. Global Cloud-Based ITSM Market Size by Region (2017-2022) & (US$ Million)
    Table 9. Global Cloud-Based ITSM Market Share by Region (2017-2022)
    Table 10. Global Cloud-Based ITSM Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 11. Global Cloud-Based ITSM Market Share by Region (2023-2028)
    Table 12. Cloud-Based ITSM Market Trends
    Table 13. Cloud-Based ITSM Market Drivers
    Table 14. Cloud-Based ITSM Market Challenges
    Table 15. Cloud-Based ITSM Market Restraints
    Table 16. Global Cloud-Based ITSM Revenue by Players (2017-2022) & (US$ Million)
    Table 17. Global Cloud-Based ITSM Market Share by Players (2017-2022)
    Table 18. Global Top Cloud-Based ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-Based ITSM as of 2021)
    Table 19. Ranking of Global Top Cloud-Based ITSM Companies by Revenue (US$ Million) in 2021
    Table 20. Global 5 Largest Players Market Share by Cloud-Based ITSM Revenue (CR5 and HHI) & (2017-2022)
    Table 21. Key Players Headquarters and Area Served
    Table 22. Key Players Cloud-Based ITSM Product Solution and Service
    Table 23. Date of Enter into Cloud-Based ITSM Market
    Table 24. Mergers & Acquisitions, Expansion Plans
    Table 25. Global Cloud-Based ITSM Market Size by Type (2017-2022) & (US$ Million)
    Table 26. Global Cloud-Based ITSM Revenue Market Share by Type (2017-2022)
    Table 27. Global Cloud-Based ITSM Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 28. Global Cloud-Based ITSM Revenue Market Share by Type (2023-2028)
    Table 29. Global Cloud-Based ITSM Market Size by Application (2017-2022) & (US$ Million)
    Table 30. Global Cloud-Based ITSM Revenue Market Share by Application (2017-2022)
    Table 31. Global Cloud-Based ITSM Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 32. Global Cloud-Based ITSM Revenue Market Share by Application (2023-2028)
    Table 33. North America Cloud-Based ITSM Market Size by Country (2017-2022) & (US$ Million)
    Table 34. North America Cloud-Based ITSM Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Europe Cloud-Based ITSM Market Size by Country (2017-2022) & (US$ Million)
    Table 36. Europe Cloud-Based ITSM Market Size by Country (2023-2028) & (US$ Million)
    Table 37. Asia-Pacific Cloud-Based ITSM Market Size by Region (2017-2022) & (US$ Million)
    Table 38. Asia-Pacific Cloud-Based ITSM Market Size by Region (2023-2028) & (US$ Million)
    Table 39. Latin America Cloud-Based ITSM Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Latin America Cloud-Based ITSM Market Size by Country (2023-2028) & (US$ Million)
    Table 41. Middle East & Africa Cloud-Based ITSM Market Size by Country (2017-2022) & (US$ Million)
    Table 42. Middle East & Africa Cloud-Based ITSM Market Size by Country (2023-2028) & (US$ Million)
    Table 43. BMC Software Company Detail
    Table 44. BMC Software Business Overview
    Table 45. BMC Software Cloud-Based ITSM Product
    Table 46. BMC Software Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 47. BMC Software Recent Development
    Table 48. Broadcom Company Detail
    Table 49. Broadcom Business Overview
    Table 50. Broadcom Cloud-Based ITSM Product
    Table 51. Broadcom Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 52. Broadcom Recent Development
    Table 53. Service Now Company Detail
    Table 54. Service Now Business Overview
    Table 55. Service Now Cloud-Based ITSM Product
    Table 56. Service Now Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 57. Service Now Recent Development
    Table 58. Cherwell Software Company Detail
    Table 59. Cherwell Software Business Overview
    Table 60. Cherwell Software Cloud-Based ITSM Product
    Table 61. Cherwell Software Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 62. Cherwell Software Recent Development
    Table 63. Hewlett Packard Enterprise Company Company Detail
    Table 64. Hewlett Packard Enterprise Company Business Overview
    Table 65. Hewlett Packard Enterprise Company Cloud-Based ITSM Product
    Table 66. Hewlett Packard Enterprise Company Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 67. Hewlett Packard Enterprise Company Recent Development
    Table 68. HEAT Software USA Company Detail
    Table 69. HEAT Software USA Business Overview
    Table 70. HEAT Software USA Cloud-Based ITSM Product
    Table 71. HEAT Software USA Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 72. HEAT Software USA Recent Development
    Table 73. IBM Company Detail
    Table 74. IBM Business Overview
    Table 75. IBM Cloud-Based ITSM Product
    Table 76. IBM Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 77. IBM Recent Development
    Table 78. Hornbill Corporate Company Detail
    Table 79. Hornbill Corporate Business Overview
    Table 80. Hornbill Corporate Cloud-Based ITSM Product
    Table 81. Hornbill Corporate Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 82. Hornbill Corporate Recent Development
    Table 83. Cloud Health Technologies Company Detail
    Table 84. Cloud Health Technologies Business Overview
    Table 85. Cloud Health Technologies Cloud-Based ITSM Product
    Table 86. Cloud Health Technologies Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 87. Cloud Health Technologies Recent Development
    Table 88. EasyVista Company Detail
    Table 89. EasyVista Business Overview
    Table 90. EasyVista Cloud-Based ITSM Product
    Table 91. EasyVista Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
    Table 92. EasyVista Recent Development
    Table 93. Research Programs/Design for This Report
    Table 94. Key Data Information from Secondary Sources
    Table 95. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Cloud-Based ITSM Market Share by Type: 2021 VS 2028
    Figure 2. Service Portfolio Management Features
    Figure 3. Change & Configuration Management Features
    Figure 4. Service Desk Software Features
    Figure 5. Operations & Performance Management Features
    Figure 6. Global Cloud-Based ITSM Market Share by Application in 2021 & 2028
    Figure 7. Government and Public Sector Case Studies
    Figure 8. Energy and Utilities Case Studies
    Figure 9. Travel and Hospitality Case Studies
    Figure 10. Banking Case Studies
    Figure 11. Telecommunication and IT Case Studies
    Figure 12. Healthcare and Life Sciences Case Studies
    Figure 13. Education Case Studies
    Figure 14. Cloud-Based ITSM Report Years Considered
    Figure 15. Global Cloud-Based ITSM Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 16. Global Cloud-Based ITSM Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 17. Global Cloud-Based ITSM Market Share by Region: 2021 VS 2028
    Figure 18. Global Cloud-Based ITSM Market Share by Players in 2021
    Figure 19. Global Top Cloud-Based ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-Based ITSM as of 2021)
    Figure 20. The Top 10 and 5 Players Market Share by Cloud-Based ITSM Revenue in 2021
    Figure 21. North America Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. North America Cloud-Based ITSM Market Share by Country (2017-2028)
    Figure 23. United States Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Canada Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Europe Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Europe Cloud-Based ITSM Market Share by Country (2017-2028)
    Figure 27. Germany Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. France Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. U.K. Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Italy Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Russia Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Nordic Countries Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Asia-Pacific Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Asia-Pacific Cloud-Based ITSM Market Share by Region (2017-2028)
    Figure 35. China Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Japan Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. South Korea Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Southeast Asia Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. India Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Australia Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Latin America Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Latin America Cloud-Based ITSM Market Share by Country (2017-2028)
    Figure 43. Mexico Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Brazil Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 45. Middle East & Africa Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 46. Middle East & Africa Cloud-Based ITSM Market Share by Country (2017-2028)
    Figure 47. Turkey Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 48. Saudi Arabia Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 49. BMC Software Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 50. Broadcom Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 51. Service Now Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 52. Cherwell Software Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 53. Hewlett Packard Enterprise Company Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 54. HEAT Software USA Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 55. IBM Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 56. Hornbill Corporate Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 57. Cloud Health Technologies Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 58. EasyVista Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
    Figure 59. Bottom-up and Top-down Approaches for This Report
    Figure 60. Data Triangulation
    Figure 61. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
BMC Software
Broadcom
Service Now
Cherwell Software
Hewlett Packard Enterprise Company
HEAT Software USA
IBM
Hornbill Corporate
Cloud Health Technologies
EasyVista
Frequently Asked Questions
Cloud-Based ITSM report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Cloud-Based ITSM report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Cloud-Based ITSM report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

Related Reports

TLC Plates

The research report includes specific segments by region (country), by manufacturers, by Type and ... Read More

Cellulose Plates

The research report includes specific segments by region (country), by manufacturers, by Type and ... Read More

Signal Relays

The research report includes specific segments by region (country), by manufacturers, by Type and ... Read More