Lecture Capture Software
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Global Contact Center Analytics Software Market Research Report 2023
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Analytics Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Speech Analytics
1.2.3 Cross-channel Analytics
1.2.4 Predictive Analytics
1.2.5 Performance Analytics
1.2.6 Text Analytics
1.3 Market by Application
1.3.1 Global Contact Center Analytics Software Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Log Management
1.3.3 Risk and Compliance Management
1.3.4 Real-Time Monitoring and Reporting
1.3.5 Workforce Management
1.3.6 Customer Experience Management
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Analytics Software Market Perspective (2017-2028)
2.2 Contact Center Analytics Software Growth Trends by Region
2.2.1 Contact Center Analytics Software Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Contact Center Analytics Software Historic Market Size by Region (2017-2022)
2.2.3 Contact Center Analytics Software Forecasted Market Size by Region (2023-2028)
2.3 Contact Center Analytics Software Market Dynamics
2.3.1 Contact Center Analytics Software Industry Trends
2.3.2 Contact Center Analytics Software Market Drivers
2.3.3 Contact Center Analytics Software Market Challenges
2.3.4 Contact Center Analytics Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Analytics Software Players by Revenue
3.1.1 Global Top Contact Center Analytics Software Players by Revenue (2017-2022)
3.1.2 Global Contact Center Analytics Software Revenue Market Share by Players (2017-2022)
3.2 Global Contact Center Analytics Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Analytics Software Revenue
3.4 Global Contact Center Analytics Software Market Concentration Ratio
3.4.1 Global Contact Center Analytics Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Analytics Software Revenue in 2021
3.5 Contact Center Analytics Software Key Players Head office and Area Served
3.6 Key Players Contact Center Analytics Software Product Solution and Service
3.7 Date of Enter into Contact Center Analytics Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Analytics Software Breakdown Data by Type
4.1 Global Contact Center Analytics Software Historic Market Size by Type (2017-2022)
4.2 Global Contact Center Analytics Software Forecasted Market Size by Type (2023-2028)
5 Contact Center Analytics Software Breakdown Data by Application
5.1 Global Contact Center Analytics Software Historic Market Size by Application (2017-2022)
5.2 Global Contact Center Analytics Software Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Contact Center Analytics Software Market Size (2017-2028)
6.2 North America Contact Center Analytics Software Market Size by Country (2017-2022)
6.3 North America Contact Center Analytics Software Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Contact Center Analytics Software Market Size (2017-2028)
7.2 Europe Contact Center Analytics Software Market Size by Country (2017-2022)
7.3 Europe Contact Center Analytics Software Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Analytics Software Market Size (2017-2028)
8.2 Asia-Pacific Contact Center Analytics Software Market Size by Country (2017-2022)
8.3 Asia-Pacific Contact Center Analytics Software Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Contact Center Analytics Software Market Size (2017-2028)
9.2 Latin America Contact Center Analytics Software Market Size by Country (2017-2022)
9.3 Latin America Contact Center Analytics Software Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Analytics Software Market Size (2017-2028)
10.2 Middle East & Africa Contact Center Analytics Software Market Size by Country (2017-2022)
10.3 Middle East & Africa Contact Center Analytics Software Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Cisco Systems, Inc. (US)
11.1.1 Cisco Systems, Inc. (US) Company Detail
11.1.2 Cisco Systems, Inc. (US) Business Overview
11.1.3 Cisco Systems, Inc. (US) Contact Center Analytics Software Introduction
11.1.4 Cisco Systems, Inc. (US) Revenue in Contact Center Analytics Software Business (2017-2022)
11.1.5 Cisco Systems, Inc. (US) Recent Development
11.2 Genpact Limited (Bermuda)
11.2.1 Genpact Limited (Bermuda) Company Detail
11.2.2 Genpact Limited (Bermuda) Business Overview
11.2.3 Genpact Limited (Bermuda) Contact Center Analytics Software Introduction
11.2.4 Genpact Limited (Bermuda) Revenue in Contact Center Analytics Software Business (2017-2022)
11.2.5 Genpact Limited (Bermuda) Recent Development
11.3 Verint Systems Inc. (US)
11.3.1 Verint Systems Inc. (US) Company Detail
11.3.2 Verint Systems Inc. (US) Business Overview
11.3.3 Verint Systems Inc. (US) Contact Center Analytics Software Introduction
11.3.4 Verint Systems Inc. (US) Revenue in Contact Center Analytics Software Business (2017-2022)
11.3.5 Verint Systems Inc. (US) Recent Development
11.4 8X8 Inc. (US)
11.4.1 8X8 Inc. (US) Company Detail
11.4.2 8X8 Inc. (US) Business Overview
11.4.3 8X8 Inc. (US) Contact Center Analytics Software Introduction
11.4.4 8X8 Inc. (US) Revenue in Contact Center Analytics Software Business (2017-2022)
11.4.5 8X8 Inc. (US) Recent Development
11.5 Genesys (US)
11.5.1 Genesys (US) Company Detail
11.5.2 Genesys (US) Business Overview
11.5.3 Genesys (US) Contact Center Analytics Software Introduction
11.5.4 Genesys (US) Revenue in Contact Center Analytics Software Business (2017-2022)
11.5.5 Genesys (US) Recent Development
11.6 Oracle Corporation (US)
11.6.1 Oracle Corporation (US) Company Detail
11.6.2 Oracle Corporation (US) Business Overview
11.6.3 Oracle Corporation (US) Contact Center Analytics Software Introduction
11.6.4 Oracle Corporation (US) Revenue in Contact Center Analytics Software Business (2017-2022)
11.6.5 Oracle Corporation (US) Recent Development
11.7 Mitel Networks Corporation (Canada)
11.7.1 Mitel Networks Corporation (Canada) Company Detail
11.7.2 Mitel Networks Corporation (Canada) Business Overview
11.7.3 Mitel Networks Corporation (Canada) Contact Center Analytics Software Introduction
11.7.4 Mitel Networks Corporation (Canada) Revenue in Contact Center Analytics Software Business (2017-2022)
11.7.5 Mitel Networks Corporation (Canada) Recent Development
11.8 SAP SE (Germany)
11.8.1 SAP SE (Germany) Company Detail
11.8.2 SAP SE (Germany) Business Overview
11.8.3 SAP SE (Germany) Contact Center Analytics Software Introduction
11.8.4 SAP SE (Germany) Revenue in Contact Center Analytics Software Business (2017-2022)
11.8.5 SAP SE (Germany) Recent Development
11.9 NICE Ltd. (Israel)
11.9.1 NICE Ltd. (Israel) Company Detail
11.9.2 NICE Ltd. (Israel) Business Overview
11.9.3 NICE Ltd. (Israel) Contact Center Analytics Software Introduction
11.9.4 NICE Ltd. (Israel) Revenue in Contact Center Analytics Software Business (2017-2022)
11.9.5 NICE Ltd. (Israel) Recent Development
11.10 Enghouse Interactive (US)
11.10.1 Enghouse Interactive (US) Company Detail
11.10.2 Enghouse Interactive (US) Business Overview
11.10.3 Enghouse Interactive (US) Contact Center Analytics Software Introduction
11.10.4 Enghouse Interactive (US) Revenue in Contact Center Analytics Software Business (2017-2022)
11.10.5 Enghouse Interactive (US) Recent Development
11.11 Five9, Inc. (US)
11.11.1 Five9, Inc. (US) Company Detail
11.11.2 Five9, Inc. (US) Business Overview
11.11.3 Five9, Inc. (US) Contact Center Analytics Software Introduction
11.11.4 Five9, Inc. (US) Revenue in Contact Center Analytics Software Business (2017-2022)
11.11.5 Five9, Inc. (US) Recent Development
11.12 CallMiner (US)
11.12.1 CallMiner (US) Company Detail
11.12.2 CallMiner (US) Business Overview
11.12.3 CallMiner (US) Contact Center Analytics Software Introduction
11.12.4 CallMiner (US) Revenue in Contact Center Analytics Software Business (2017-2022)
11.12.5 CallMiner (US) Recent Development
11.13 Servion Global Solutions (India)
11.13.1 Servion Global Solutions (India) Company Detail
11.13.2 Servion Global Solutions (India) Business Overview
11.13.3 Servion Global Solutions (India) Contact Center Analytics Software Introduction
11.13.4 Servion Global Solutions (India) Revenue in Contact Center Analytics Software Business (2017-2022)
11.13.5 Servion Global Solutions (India) Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Contact Center Analytics Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Speech Analytics
Table 3. Key Players of Cross-channel Analytics
Table 4. Key Players of Predictive Analytics
Table 5. Key Players of Performance Analytics
Table 6. Key Players of Text Analytics
Table 7. Global Contact Center Analytics Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 8. Global Contact Center Analytics Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 9. Global Contact Center Analytics Software Market Size by Region (2017-2022) & (US$ Million)
Table 10. Global Contact Center Analytics Software Market Share by Region (2017-2022)
Table 11. Global Contact Center Analytics Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 12. Global Contact Center Analytics Software Market Share by Region (2023-2028)
Table 13. Contact Center Analytics Software Market Trends
Table 14. Contact Center Analytics Software Market Drivers
Table 15. Contact Center Analytics Software Market Challenges
Table 16. Contact Center Analytics Software Market Restraints
Table 17. Global Contact Center Analytics Software Revenue by Players (2017-2022) & (US$ Million)
Table 18. Global Contact Center Analytics Software Market Share by Players (2017-2022)
Table 19. Global Top Contact Center Analytics Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Analytics Software as of 2021)
Table 20. Ranking of Global Top Contact Center Analytics Software Companies by Revenue (US$ Million) in 2021
Table 21. Global 5 Largest Players Market Share by Contact Center Analytics Software Revenue (CR5 and HHI) & (2017-2022)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Contact Center Analytics Software Product Solution and Service
Table 24. Date of Enter into Contact Center Analytics Software Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Contact Center Analytics Software Market Size by Type (2017-2022) & (US$ Million)
Table 27. Global Contact Center Analytics Software Revenue Market Share by Type (2017-2022)
Table 28. Global Contact Center Analytics Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 29. Global Contact Center Analytics Software Revenue Market Share by Type (2023-2028)
Table 30. Global Contact Center Analytics Software Market Size by Application (2017-2022) & (US$ Million)
Table 31. Global Contact Center Analytics Software Revenue Market Share by Application (2017-2022)
Table 32. Global Contact Center Analytics Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 33. Global Contact Center Analytics Software Revenue Market Share by Application (2023-2028)
Table 34. North America Contact Center Analytics Software Market Size by Country (2017-2022) & (US$ Million)
Table 35. North America Contact Center Analytics Software Market Size by Country (2023-2028) & (US$ Million)
Table 36. Europe Contact Center Analytics Software Market Size by Country (2017-2022) & (US$ Million)
Table 37. Europe Contact Center Analytics Software Market Size by Country (2023-2028) & (US$ Million)
Table 38. Asia-Pacific Contact Center Analytics Software Market Size by Region (2017-2022) & (US$ Million)
Table 39. Asia-Pacific Contact Center Analytics Software Market Size by Region (2023-2028) & (US$ Million)
Table 40. Latin America Contact Center Analytics Software Market Size by Country (2017-2022) & (US$ Million)
Table 41. Latin America Contact Center Analytics Software Market Size by Country (2023-2028) & (US$ Million)
Table 42. Middle East & Africa Contact Center Analytics Software Market Size by Country (2017-2022) & (US$ Million)
Table 43. Middle East & Africa Contact Center Analytics Software Market Size by Country (2023-2028) & (US$ Million)
Table 44. Cisco Systems, Inc. (US) Company Detail
Table 45. Cisco Systems, Inc. (US) Business Overview
Table 46. Cisco Systems, Inc. (US) Contact Center Analytics Software Product
Table 47. Cisco Systems, Inc. (US) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 48. Cisco Systems, Inc. (US) Recent Development
Table 49. Genpact Limited (Bermuda) Company Detail
Table 50. Genpact Limited (Bermuda) Business Overview
Table 51. Genpact Limited (Bermuda) Contact Center Analytics Software Product
Table 52. Genpact Limited (Bermuda) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 53. Genpact Limited (Bermuda) Recent Development
Table 54. Verint Systems Inc. (US) Company Detail
Table 55. Verint Systems Inc. (US) Business Overview
Table 56. Verint Systems Inc. (US) Contact Center Analytics Software Product
Table 57. Verint Systems Inc. (US) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 58. Verint Systems Inc. (US) Recent Development
Table 59. 8X8 Inc. (US) Company Detail
Table 60. 8X8 Inc. (US) Business Overview
Table 61. 8X8 Inc. (US) Contact Center Analytics Software Product
Table 62. 8X8 Inc. (US) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 63. 8X8 Inc. (US) Recent Development
Table 64. Genesys (US) Company Detail
Table 65. Genesys (US) Business Overview
Table 66. Genesys (US) Contact Center Analytics Software Product
Table 67. Genesys (US) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 68. Genesys (US) Recent Development
Table 69. Oracle Corporation (US) Company Detail
Table 70. Oracle Corporation (US) Business Overview
Table 71. Oracle Corporation (US) Contact Center Analytics Software Product
Table 72. Oracle Corporation (US) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 73. Oracle Corporation (US) Recent Development
Table 74. Mitel Networks Corporation (Canada) Company Detail
Table 75. Mitel Networks Corporation (Canada) Business Overview
Table 76. Mitel Networks Corporation (Canada) Contact Center Analytics Software Product
Table 77. Mitel Networks Corporation (Canada) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 78. Mitel Networks Corporation (Canada) Recent Development
Table 79. SAP SE (Germany) Company Detail
Table 80. SAP SE (Germany) Business Overview
Table 81. SAP SE (Germany) Contact Center Analytics Software Product
Table 82. SAP SE (Germany) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 83. SAP SE (Germany) Recent Development
Table 84. NICE Ltd. (Israel) Company Detail
Table 85. NICE Ltd. (Israel) Business Overview
Table 86. NICE Ltd. (Israel) Contact Center Analytics Software Product
Table 87. NICE Ltd. (Israel) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 88. NICE Ltd. (Israel) Recent Development
Table 89. Enghouse Interactive (US) Company Detail
Table 90. Enghouse Interactive (US) Business Overview
Table 91. Enghouse Interactive (US) Contact Center Analytics Software Product
Table 92. Enghouse Interactive (US) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 93. Enghouse Interactive (US) Recent Development
Table 94. Five9, Inc. (US) Company Detail
Table 95. Five9, Inc. (US) Business Overview
Table 96. Five9, Inc. (US) Contact Center Analytics SoftwareProduct
Table 97. Five9, Inc. (US) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 98. Five9, Inc. (US) Recent Development
Table 99. CallMiner (US) Company Detail
Table 100. CallMiner (US) Business Overview
Table 101. CallMiner (US) Contact Center Analytics SoftwareProduct
Table 102. CallMiner (US) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 103. CallMiner (US) Recent Development
Table 104. Servion Global Solutions (India) Company Detail
Table 105. Servion Global Solutions (India) Business Overview
Table 106. Servion Global Solutions (India) Contact Center Analytics SoftwareProduct
Table 107. Servion Global Solutions (India) Revenue in Contact Center Analytics Software Business (2017-2022) & (US$ Million)
Table 108. Servion Global Solutions (India) Recent Development
Table 109. Research Programs/Design for This Report
Table 110. Key Data Information from Secondary Sources
Table 111. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Analytics Software Market Share by Type: 2021 VS 2028
Figure 2. Speech Analytics Features
Figure 3. Cross-channel Analytics Features
Figure 4. Predictive Analytics Features
Figure 5. Performance Analytics Features
Figure 6. Text Analytics Features
Figure 7. Global Contact Center Analytics Software Market Share by Application in 2021 & 2028
Figure 8. Log Management Case Studies
Figure 9. Risk and Compliance Management Case Studies
Figure 10. Real-Time Monitoring and Reporting Case Studies
Figure 11. Workforce Management Case Studies
Figure 12. Customer Experience Management Case Studies
Figure 13. Contact Center Analytics Software Report Years Considered
Figure 14. Global Contact Center Analytics Software Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 15. Global Contact Center Analytics Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 16. Global Contact Center Analytics Software Market Share by Region: 2021 VS 2028
Figure 17. Global Contact Center Analytics Software Market Share by Players in 2021
Figure 18. Global Top Contact Center Analytics Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Analytics Software as of 2021)
Figure 19. The Top 10 and 5 Players Market Share by Contact Center Analytics Software Revenue in 2021
Figure 20. North America Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. North America Contact Center Analytics Software Market Share by Country (2017-2028)
Figure 22. United States Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Canada Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Europe Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Europe Contact Center Analytics Software Market Share by Country (2017-2028)
Figure 26. Germany Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. France Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. U.K. Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Italy Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Russia Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Nordic Countries Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Asia-Pacific Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Asia-Pacific Contact Center Analytics Software Market Share by Region (2017-2028)
Figure 34. China Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Japan Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. South Korea Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Southeast Asia Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. India Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Australia Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Latin America Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Latin America Contact Center Analytics Software Market Share by Country (2017-2028)
Figure 42. Mexico Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Brazil Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Middle East & Africa Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Middle East & Africa Contact Center Analytics Software Market Share by Country (2017-2028)
Figure 46. Turkey Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 47. Saudi Arabia Contact Center Analytics Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 48. Cisco Systems, Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 49. Genpact Limited (Bermuda) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 50. Verint Systems Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 51. 8X8 Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 52. Genesys (US) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 53. Oracle Corporation (US) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 54. Mitel Networks Corporation (Canada) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 55. SAP SE (Germany) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 56. NICE Ltd. (Israel) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 57. Enghouse Interactive (US) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 58. Five9, Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 59. CallMiner (US) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 60. Servion Global Solutions (India) Revenue Growth Rate in Contact Center Analytics Software Business (2017-2022)
Figure 61. Bottom-up and Top-down Approaches for This Report
Figure 62. Data Triangulation
Figure 63. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Cisco Systems, Inc. (US) Genpact Limited (Bermuda) Verint Systems Inc. (US) 8X8 Inc. (US) Genesys (US) Oracle Corporation (US) Mitel Networks Corporation (Canada) SAP SE (Germany) NICE Ltd. (Israel) Enghouse Interactive (US) Five9, Inc. (US) CallMiner (US) Servion Global Solutions (India)