Global Service Delivery Automation Market Research Report 2024

Report ID: 1914893 | Published Date: Jan 2025 | No. of Page: 93 | Base Year: 2024 | Rating: 5 | Webstory: Check our Web story
Request Sample Report
Pre-Order Enquiry
Request Discount(%) 
1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Service Delivery Automation Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 IT Process Automation
        1.2.3 Business Process Automation
    1.3 Market by Application
        1.3.1 Global Service Delivery Automation Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 BFSI
        1.3.3 IT, Telecommunication & Media
        1.3.4 Travel, Hospitality & Transportation
        1.3.5 Retail & Consumer Goods
        1.3.6 Healthcare & Pharmaceuticals
        1.3.7 Manufacturing & Logistics
        1.3.8 Others
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Service Delivery Automation Market Perspective (2017-2028)
    2.2 Service Delivery Automation Growth Trends by Region
        2.2.1 Service Delivery Automation Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Service Delivery Automation Historic Market Size by Region (2017-2022)
        2.2.3 Service Delivery Automation Forecasted Market Size by Region (2023-2028)
    2.3 Service Delivery Automation Market Dynamics
        2.3.1 Service Delivery Automation Industry Trends
        2.3.2 Service Delivery Automation Market Drivers
        2.3.3 Service Delivery Automation Market Challenges
        2.3.4 Service Delivery Automation Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Service Delivery Automation Players by Revenue
        3.1.1 Global Top Service Delivery Automation Players by Revenue (2017-2022)
        3.1.2 Global Service Delivery Automation Revenue Market Share by Players (2017-2022)
    3.2 Global Service Delivery Automation Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Service Delivery Automation Revenue
    3.4 Global Service Delivery Automation Market Concentration Ratio
        3.4.1 Global Service Delivery Automation Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Service Delivery Automation Revenue in 2021
    3.5 Service Delivery Automation Key Players Head office and Area Served
    3.6 Key Players Service Delivery Automation Product Solution and Service
    3.7 Date of Enter into Service Delivery Automation Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Service Delivery Automation Breakdown Data by Type
    4.1 Global Service Delivery Automation Historic Market Size by Type (2017-2022)
    4.2 Global Service Delivery Automation Forecasted Market Size by Type (2023-2028)
5 Service Delivery Automation Breakdown Data by Application
    5.1 Global Service Delivery Automation Historic Market Size by Application (2017-2022)
    5.2 Global Service Delivery Automation Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Service Delivery Automation Market Size (2017-2028)
    6.2 North America Service Delivery Automation Market Size by Country (2017-2022)
    6.3 North America Service Delivery Automation Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Service Delivery Automation Market Size (2017-2028)
    7.2 Europe Service Delivery Automation Market Size by Country (2017-2022)
    7.3 Europe Service Delivery Automation Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Service Delivery Automation Market Size (2017-2028)
    8.2 Asia-Pacific Service Delivery Automation Market Size by Country (2017-2022)
    8.3 Asia-Pacific Service Delivery Automation Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Service Delivery Automation Market Size (2017-2028)
    9.2 Latin America Service Delivery Automation Market Size by Country (2017-2022)
    9.3 Latin America Service Delivery Automation Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Service Delivery Automation Market Size (2017-2028)
    10.2 Middle East & Africa Service Delivery Automation Market Size by Country (2017-2022)
    10.3 Middle East & Africa Service Delivery Automation Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 IBM
        11.1.1 IBM Company Detail
        11.1.2 IBM Business Overview
        11.1.3 IBM Service Delivery Automation Introduction
        11.1.4 IBM Revenue in Service Delivery Automation Business (2017-2022)
        11.1.5 IBM Recent Development
    11.2 Uipath SRL
        11.2.1 Uipath SRL Company Detail
        11.2.2 Uipath SRL Business Overview
        11.2.3 Uipath SRL Service Delivery Automation Introduction
        11.2.4 Uipath SRL Revenue in Service Delivery Automation Business (2017-2022)
        11.2.5 Uipath SRL Recent Development
    11.3 Ipsoft
        11.3.1 Ipsoft Company Detail
        11.3.2 Ipsoft Business Overview
        11.3.3 Ipsoft Service Delivery Automation Introduction
        11.3.4 Ipsoft Revenue in Service Delivery Automation Business (2017-2022)
        11.3.5 Ipsoft Recent Development
    11.4 Blue Prism
        11.4.1 Blue Prism Company Detail
        11.4.2 Blue Prism Business Overview
        11.4.3 Blue Prism Service Delivery Automation Introduction
        11.4.4 Blue Prism Revenue in Service Delivery Automation Business (2017-2022)
        11.4.5 Blue Prism Recent Development
    11.5 Xerox
        11.5.1 Xerox Company Detail
        11.5.2 Xerox Business Overview
        11.5.3 Xerox Service Delivery Automation Introduction
        11.5.4 Xerox Revenue in Service Delivery Automation Business (2017-2022)
        11.5.5 Xerox Recent Development
    11.6 Nice Systems
        11.6.1 Nice Systems Company Detail
        11.6.2 Nice Systems Business Overview
        11.6.3 Nice Systems Service Delivery Automation Introduction
        11.6.4 Nice Systems Revenue in Service Delivery Automation Business (2017-2022)
        11.6.5 Nice Systems Recent Development
    11.7 Celaton Limited
        11.7.1 Celaton Limited Company Detail
        11.7.2 Celaton Limited Business Overview
        11.7.3 Celaton Limited Service Delivery Automation Introduction
        11.7.4 Celaton Limited Revenue in Service Delivery Automation Business (2017-2022)
        11.7.5 Celaton Limited Recent Development
    11.8 Openspan
        11.8.1 Openspan Company Detail
        11.8.2 Openspan Business Overview
        11.8.3 Openspan Service Delivery Automation Introduction
        11.8.4 Openspan Revenue in Service Delivery Automation Business (2017-2022)
        11.8.5 Openspan Recent Development
    11.9 Automation Anywhere
        11.9.1 Automation Anywhere Company Detail
        11.9.2 Automation Anywhere Business Overview
        11.9.3 Automation Anywhere Service Delivery Automation Introduction
        11.9.4 Automation Anywhere Revenue in Service Delivery Automation Business (2017-2022)
        11.9.5 Automation Anywhere Recent Development
    11.10 Arago
        11.10.1 Arago Company Detail
        11.10.2 Arago Business Overview
        11.10.3 Arago Service Delivery Automation Introduction
        11.10.4 Arago Revenue in Service Delivery Automation Business (2017-2022)
        11.10.5 Arago Recent Development
    11.11 Genfour
        11.11.1 Genfour Company Detail
        11.11.2 Genfour Business Overview
        11.11.3 Genfour Service Delivery Automation Introduction
        11.11.4 Genfour Revenue in Service Delivery Automation Business (2017-2022)
        11.11.5 Genfour Recent Development
    11.12 Exilant Technologies
        11.12.1 Exilant Technologies Company Detail
        11.12.2 Exilant Technologies Business Overview
        11.12.3 Exilant Technologies Service Delivery Automation Introduction
        11.12.4 Exilant Technologies Revenue in Service Delivery Automation Business (2017-2022)
        11.12.5 Exilant Technologies Recent Development
    11.13 Softomotive
        11.13.1 Softomotive Company Detail
        11.13.2 Softomotive Business Overview
        11.13.3 Softomotive Service Delivery Automation Introduction
        11.13.4 Softomotive Revenue in Service Delivery Automation Business (2017-2022)
        11.13.5 Softomotive Recent Development
    11.14 Sutherland Global Services
        11.14.1 Sutherland Global Services Company Detail
        11.14.2 Sutherland Global Services Business Overview
        11.14.3 Sutherland Global Services Service Delivery Automation Introduction
        11.14.4 Sutherland Global Services Revenue in Service Delivery Automation Business (2017-2022)
        11.14.5 Sutherland Global Services Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Service Delivery Automation Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of IT Process Automation
    Table 3. Key Players of Business Process Automation
    Table 4. Global Service Delivery Automation Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 5. Global Service Delivery Automation Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Service Delivery Automation Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Service Delivery Automation Market Share by Region (2017-2022)
    Table 8. Global Service Delivery Automation Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Service Delivery Automation Market Share by Region (2023-2028)
    Table 10. Service Delivery Automation Market Trends
    Table 11. Service Delivery Automation Market Drivers
    Table 12. Service Delivery Automation Market Challenges
    Table 13. Service Delivery Automation Market Restraints
    Table 14. Global Service Delivery Automation Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Service Delivery Automation Market Share by Players (2017-2022)
    Table 16. Global Top Service Delivery Automation Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Delivery Automation as of 2021)
    Table 17. Ranking of Global Top Service Delivery Automation Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Service Delivery Automation Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Service Delivery Automation Product Solution and Service
    Table 21. Date of Enter into Service Delivery Automation Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Service Delivery Automation Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Service Delivery Automation Revenue Market Share by Type (2017-2022)
    Table 25. Global Service Delivery Automation Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Service Delivery Automation Revenue Market Share by Type (2023-2028)
    Table 27. Global Service Delivery Automation Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Service Delivery Automation Revenue Market Share by Application (2017-2022)
    Table 29. Global Service Delivery Automation Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Service Delivery Automation Revenue Market Share by Application (2023-2028)
    Table 31. North America Service Delivery Automation Market Size by Country (2017-2022) & (US$ Million)
    Table 32. North America Service Delivery Automation Market Size by Country (2023-2028) & (US$ Million)
    Table 33. Europe Service Delivery Automation Market Size by Country (2017-2022) & (US$ Million)
    Table 34. Europe Service Delivery Automation Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Asia-Pacific Service Delivery Automation Market Size by Region (2017-2022) & (US$ Million)
    Table 36. Asia-Pacific Service Delivery Automation Market Size by Region (2023-2028) & (US$ Million)
    Table 37. Latin America Service Delivery Automation Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Latin America Service Delivery Automation Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Middle East & Africa Service Delivery Automation Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Middle East & Africa Service Delivery Automation Market Size by Country (2023-2028) & (US$ Million)
    Table 41. IBM Company Detail
    Table 42. IBM Business Overview
    Table 43. IBM Service Delivery Automation Product
    Table 44. IBM Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 45. IBM Recent Development
    Table 46. Uipath SRL Company Detail
    Table 47. Uipath SRL Business Overview
    Table 48. Uipath SRL Service Delivery Automation Product
    Table 49. Uipath SRL Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 50. Uipath SRL Recent Development
    Table 51. Ipsoft Company Detail
    Table 52. Ipsoft Business Overview
    Table 53. Ipsoft Service Delivery Automation Product
    Table 54. Ipsoft Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 55. Ipsoft Recent Development
    Table 56. Blue Prism Company Detail
    Table 57. Blue Prism Business Overview
    Table 58. Blue Prism Service Delivery Automation Product
    Table 59. Blue Prism Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 60. Blue Prism Recent Development
    Table 61. Xerox Company Detail
    Table 62. Xerox Business Overview
    Table 63. Xerox Service Delivery Automation Product
    Table 64. Xerox Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 65. Xerox Recent Development
    Table 66. Nice Systems Company Detail
    Table 67. Nice Systems Business Overview
    Table 68. Nice Systems Service Delivery Automation Product
    Table 69. Nice Systems Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 70. Nice Systems Recent Development
    Table 71. Celaton Limited Company Detail
    Table 72. Celaton Limited Business Overview
    Table 73. Celaton Limited Service Delivery Automation Product
    Table 74. Celaton Limited Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 75. Celaton Limited Recent Development
    Table 76. Openspan Company Detail
    Table 77. Openspan Business Overview
    Table 78. Openspan Service Delivery Automation Product
    Table 79. Openspan Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 80. Openspan Recent Development
    Table 81. Automation Anywhere Company Detail
    Table 82. Automation Anywhere Business Overview
    Table 83. Automation Anywhere Service Delivery Automation Product
    Table 84. Automation Anywhere Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 85. Automation Anywhere Recent Development
    Table 86. Arago Company Detail
    Table 87. Arago Business Overview
    Table 88. Arago Service Delivery Automation Product
    Table 89. Arago Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 90. Arago Recent Development
    Table 91. Genfour Company Detail
    Table 92. Genfour Business Overview
    Table 93. Genfour Service Delivery AutomationProduct
    Table 94. Genfour Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 95. Genfour Recent Development
    Table 96. Exilant Technologies Company Detail
    Table 97. Exilant Technologies Business Overview
    Table 98. Exilant Technologies Service Delivery AutomationProduct
    Table 99. Exilant Technologies Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 100. Exilant Technologies Recent Development
    Table 101. Softomotive Company Detail
    Table 102. Softomotive Business Overview
    Table 103. Softomotive Service Delivery AutomationProduct
    Table 104. Softomotive Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 105. Softomotive Recent Development
    Table 106. Sutherland Global Services Company Detail
    Table 107. Sutherland Global Services Business Overview
    Table 108. Sutherland Global Services Service Delivery AutomationProduct
    Table 109. Sutherland Global Services Revenue in Service Delivery Automation Business (2017-2022) & (US$ Million)
    Table 110. Sutherland Global Services Recent Development
    Table 111. Research Programs/Design for This Report
    Table 112. Key Data Information from Secondary Sources
    Table 113. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Service Delivery Automation Market Share by Type: 2021 VS 2028
    Figure 2. IT Process Automation Features
    Figure 3. Business Process Automation Features
    Figure 4. Global Service Delivery Automation Market Share by Application in 2021 & 2028
    Figure 5. BFSI Case Studies
    Figure 6. IT, Telecommunication & Media Case Studies
    Figure 7. Travel, Hospitality & Transportation Case Studies
    Figure 8. Retail & Consumer Goods Case Studies
    Figure 9. Healthcare & Pharmaceuticals Case Studies
    Figure 10. Manufacturing & Logistics Case Studies
    Figure 11. Others Case Studies
    Figure 12. Service Delivery Automation Report Years Considered
    Figure 13. Global Service Delivery Automation Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 14. Global Service Delivery Automation Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 15. Global Service Delivery Automation Market Share by Region: 2021 VS 2028
    Figure 16. Global Service Delivery Automation Market Share by Players in 2021
    Figure 17. Global Top Service Delivery Automation Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Delivery Automation as of 2021)
    Figure 18. The Top 10 and 5 Players Market Share by Service Delivery Automation Revenue in 2021
    Figure 19. North America Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 20. North America Service Delivery Automation Market Share by Country (2017-2028)
    Figure 21. United States Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. Canada Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Europe Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Europe Service Delivery Automation Market Share by Country (2017-2028)
    Figure 25. Germany Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. France Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. U.K. Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Italy Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Russia Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Nordic Countries Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Asia-Pacific Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Asia-Pacific Service Delivery Automation Market Share by Region (2017-2028)
    Figure 33. China Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Japan Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. South Korea Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Southeast Asia Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. India Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Australia Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Latin America Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Latin America Service Delivery Automation Market Share by Country (2017-2028)
    Figure 41. Mexico Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Brazil Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Middle East & Africa Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Middle East & Africa Service Delivery Automation Market Share by Country (2017-2028)
    Figure 45. Turkey Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 46. Saudi Arabia Service Delivery Automation Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 47. IBM Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 48. Uipath SRL Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 49. Ipsoft Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 50. Blue Prism Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 51. Xerox Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 52. Nice Systems Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 53. Celaton Limited Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 54. Openspan Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 55. Automation Anywhere Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 56. Arago Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 57. Genfour Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 58. Exilant Technologies Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 59. Softomotive Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 60. Sutherland Global Services Revenue Growth Rate in Service Delivery Automation Business (2017-2022)
    Figure 61. Bottom-up and Top-down Approaches for This Report
    Figure 62. Data Triangulation
    Figure 63. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
IBM
Uipath SRL
Ipsoft
Blue Prism
Xerox
Nice Systems
Celaton Limited
Openspan
Automation Anywhere
Arago
Genfour
Exilant Technologies
Softomotive
Sutherland Global Services
Frequently Asked Questions
Service Delivery Automation report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Service Delivery Automation report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Service Delivery Automation report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

Related Reports

Service Robotics

A robot is an actuated mechanism programmable in two or more axes with a degree of autonomy, movi ... Read More