AI in Customer Service Market, Global Outlook and Forecast 2023-2028

Report ID: 1904502 | Published Date: Jan 2025 | No. of Page: 109 | Base Year: 2024 | Rating: 3.8 | Webstory: Check our Web story
Request Sample Report
Pre-Order Enquiry
Request Discount(%) 
1 Introduction to Research & Analysis Reports
    1.1 AI in Customer Service Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global AI in Customer Service Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global AI in Customer Service Overall Market Size
    2.1 Global AI in Customer Service Market Size: 2021 VS 2028
    2.2 Global AI in Customer Service Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top AI in Customer Service Players in Global Market
    3.2 Top Global AI in Customer Service Companies Ranked by Revenue
    3.3 Global AI in Customer Service Revenue by Companies
    3.4 Top 3 and Top 5 AI in Customer Service Companies in Global Market, by Revenue in 2021
    3.5 Global Companies AI in Customer Service Product Type
    3.6 Tier 1, Tier 2 and Tier 3 AI in Customer Service Players in Global Market
        3.6.1 List of Global Tier 1 AI in Customer Service Companies
        3.6.2 List of Global Tier 2 and Tier 3 AI in Customer Service Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global AI in Customer Service Market Size Markets, 2021 & 2028
        4.1.2 On-Premise
        4.1.3 Cloud-Based
    4.2 By Type - Global AI in Customer Service Revenue & Forecasts
        4.2.1 By Type - Global AI in Customer Service Revenue, 2017-2022
        4.2.2 By Type - Global AI in Customer Service Revenue, 2023-2028
        4.2.3 By Type - Global AI in Customer Service Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global AI in Customer Service Market Size, 2021 & 2028
        5.1.2 Business to Business (B2B)
        5.1.3 Business to Customer (B2C)
        5.1.4 Others
    5.2 By Application - Global AI in Customer Service Revenue & Forecasts
        5.2.1 By Application - Global AI in Customer Service Revenue, 2017-2022
        5.2.2 By Application - Global AI in Customer Service Revenue, 2023-2028
        5.2.3 By Application - Global AI in Customer Service Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global AI in Customer Service Market Size, 2021 & 2028
    6.2 By Region - Global AI in Customer Service Revenue & Forecasts
        6.2.1 By Region - Global AI in Customer Service Revenue, 2017-2022
        6.2.2 By Region - Global AI in Customer Service Revenue, 2023-2028
        6.2.3 By Region - Global AI in Customer Service Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America AI in Customer Service Revenue, 2017-2028
        6.3.2 US AI in Customer Service Market Size, 2017-2028
        6.3.3 Canada AI in Customer Service Market Size, 2017-2028
        6.3.4 Mexico AI in Customer Service Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe AI in Customer Service Revenue, 2017-2028
        6.4.2 Germany AI in Customer Service Market Size, 2017-2028
        6.4.3 France AI in Customer Service Market Size, 2017-2028
        6.4.4 U.K. AI in Customer Service Market Size, 2017-2028
        6.4.5 Italy AI in Customer Service Market Size, 2017-2028
        6.4.6 Russia AI in Customer Service Market Size, 2017-2028
        6.4.7 Nordic Countries AI in Customer Service Market Size, 2017-2028
        6.4.8 Benelux AI in Customer Service Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia AI in Customer Service Revenue, 2017-2028
        6.5.2 China AI in Customer Service Market Size, 2017-2028
        6.5.3 Japan AI in Customer Service Market Size, 2017-2028
        6.5.4 South Korea AI in Customer Service Market Size, 2017-2028
        6.5.5 Southeast Asia AI in Customer Service Market Size, 2017-2028
        6.5.6 India AI in Customer Service Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America AI in Customer Service Revenue, 2017-2028
        6.6.2 Brazil AI in Customer Service Market Size, 2017-2028
        6.6.3 Argentina AI in Customer Service Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa AI in Customer Service Revenue, 2017-2028
        6.7.2 Turkey AI in Customer Service Market Size, 2017-2028
        6.7.3 Israel AI in Customer Service Market Size, 2017-2028
        6.7.4 Saudi Arabia AI in Customer Service Market Size, 2017-2028
        6.7.5 UAE AI in Customer Service Market Size, 2017-2028
7 Players Profiles
    7.1 IBM
        7.1.1 IBM Corporate Summary
        7.1.2 IBM Business Overview
        7.1.3 IBM AI in Customer Service Major Product Offerings
        7.1.4 IBM AI in Customer Service Revenue in Global Market (2017-2022)
        7.1.5 IBM Key News
    7.2 Ant Group
        7.2.1 Ant Group Corporate Summary
        7.2.2 Ant Group Business Overview
        7.2.3 Ant Group AI in Customer Service Major Product Offerings
        7.2.4 Ant Group AI in Customer Service Revenue in Global Market (2017-2022)
        7.2.5 Ant Group Key News
    7.3 Chatra
        7.3.1 Chatra Corporate Summary
        7.3.2 Chatra Business Overview
        7.3.3 Chatra AI in Customer Service Major Product Offerings
        7.3.4 Chatra AI in Customer Service Revenue in Global Market (2017-2022)
        7.3.5 Chatra Key News
    7.4 ClickDesk
        7.4.1 ClickDesk Corporate Summary
        7.4.2 ClickDesk Business Overview
        7.4.3 ClickDesk AI in Customer Service Major Product Offerings
        7.4.4 ClickDesk AI in Customer Service Revenue in Global Market (2017-2022)
        7.4.5 ClickDesk Key News
    7.5 Freshworks
        7.5.1 Freshworks Corporate Summary
        7.5.2 Freshworks Business Overview
        7.5.3 Freshworks AI in Customer Service Major Product Offerings
        7.5.4 Freshworks AI in Customer Service Revenue in Global Market (2017-2022)
        7.5.5 Freshworks Key News
    7.6 Huawei
        7.6.1 Huawei Corporate Summary
        7.6.2 Huawei Business Overview
        7.6.3 Huawei AI in Customer Service Major Product Offerings
        7.6.4 Huawei AI in Customer Service Revenue in Global Market (2017-2022)
        7.6.5 Huawei Key News
    7.7 Kayako
        7.7.1 Kayako Corporate Summary
        7.7.2 Kayako Business Overview
        7.7.3 Kayako AI in Customer Service Major Product Offerings
        7.7.4 Kayako AI in Customer Service Revenue in Global Market (2017-2022)
        7.7.5 Kayako Key News
    7.8 LivePerson
        7.8.1 LivePerson Corporate Summary
        7.8.2 LivePerson Business Overview
        7.8.3 LivePerson AI in Customer Service Major Product Offerings
        7.8.4 LivePerson AI in Customer Service Revenue in Global Market (2017-2022)
        7.8.5 LivePerson Key News
    7.9 Olark
        7.9.1 Olark Corporate Summary
        7.9.2 Olark Business Overview
        7.9.3 Olark AI in Customer Service Major Product Offerings
        7.9.4 Olark AI in Customer Service Revenue in Global Market (2017-2022)
        7.9.5 Olark Key News
    7.10 Provide Support
        7.10.1 Provide Support Corporate Summary
        7.10.2 Provide Support Business Overview
        7.10.3 Provide Support AI in Customer Service Major Product Offerings
        7.10.4 Provide Support AI in Customer Service Revenue in Global Market (2017-2022)
        7.10.5 Provide Support Key News
    7.11 Salesforce Essentials
        7.11.1 Salesforce Essentials Corporate Summary
        7.11.2 Salesforce Essentials Business Overview
        7.11.3 Salesforce Essentials AI in Customer Service Major Product Offerings
        7.11.4 Salesforce Essentials AI in Customer Service Revenue in Global Market (2017-2022)
        7.11.5 Salesforce Essentials Key News
    7.12 SnapEngage
        7.12.1 SnapEngage Corporate Summary
        7.12.2 SnapEngage Business Overview
        7.12.3 SnapEngage AI in Customer Service Major Product Offerings
        7.12.4 SnapEngage AI in Customer Service Revenue in Global Market (2017-2022)
        7.12.5 SnapEngage Key News
    7.13 Solvvy
        7.13.1 Solvvy Corporate Summary
        7.13.2 Solvvy Business Overview
        7.13.3 Solvvy AI in Customer Service Major Product Offerings
        7.13.4 Solvvy AI in Customer Service Revenue in Global Market (2017-2022)
        7.13.5 Solvvy Key News
    7.14 Tidio
        7.14.1 Tidio Corporate Summary
        7.14.2 Tidio Business Overview
        7.14.3 Tidio AI in Customer Service Major Product Offerings
        7.14.4 Tidio AI in Customer Service Revenue in Global Market (2017-2022)
        7.14.5 Tidio Key News
    7.15 Udesk
        7.15.1 Udesk Corporate Summary
        7.15.2 Udesk Business Overview
        7.15.3 Udesk AI in Customer Service Major Product Offerings
        7.15.4 Udesk AI in Customer Service Revenue in Global Market (2017-2022)
        7.15.5 Udesk Key News
    7.16 Userlike
        7.16.1 Userlike Corporate Summary
        7.16.2 Userlike Business Overview
        7.16.3 Userlike AI in Customer Service Major Product Offerings
        7.16.4 Userlike AI in Customer Service Revenue in Global Market (2017-2022)
        7.16.5 Userlike Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. AI in Customer Service Market Opportunities & Trends in Global Market
    Table 2. AI in Customer Service Market Drivers in Global Market
    Table 3. AI in Customer Service Market Restraints in Global Market
    Table 4. Key Players of AI in Customer Service in Global Market
    Table 5. Top AI in Customer Service Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global AI in Customer Service Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global AI in Customer Service Revenue Share by Companies, 2017-2022
    Table 8. Global Companies AI in Customer Service Product Type
    Table 9. List of Global Tier 1 AI in Customer Service Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 AI in Customer Service Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global AI in Customer Service Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - AI in Customer Service Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - AI in Customer Service Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global AI in Customer Service Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - AI in Customer Service Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - AI in Customer Service Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global AI in Customer Service Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global AI in Customer Service Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global AI in Customer Service Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America AI in Customer Service Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America AI in Customer Service Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe AI in Customer Service Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe AI in Customer Service Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia AI in Customer Service Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia AI in Customer Service Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America AI in Customer Service Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America AI in Customer Service Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa AI in Customer Service Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa AI in Customer Service Revenue, (US$, Mn), 2023-2028
    Table 30. IBM Corporate Summary
    Table 31. IBM AI in Customer Service Product Offerings
    Table 32. IBM AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 33. Ant Group Corporate Summary
    Table 34. Ant Group AI in Customer Service Product Offerings
    Table 35. Ant Group AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 36. Chatra Corporate Summary
    Table 37. Chatra AI in Customer Service Product Offerings
    Table 38. Chatra AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 39. ClickDesk Corporate Summary
    Table 40. ClickDesk AI in Customer Service Product Offerings
    Table 41. ClickDesk AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 42. Freshworks Corporate Summary
    Table 43. Freshworks AI in Customer Service Product Offerings
    Table 44. Freshworks AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 45. Huawei Corporate Summary
    Table 46. Huawei AI in Customer Service Product Offerings
    Table 47. Huawei AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 48. Kayako Corporate Summary
    Table 49. Kayako AI in Customer Service Product Offerings
    Table 50. Kayako AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 51. LivePerson Corporate Summary
    Table 52. LivePerson AI in Customer Service Product Offerings
    Table 53. LivePerson AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 54. Olark Corporate Summary
    Table 55. Olark AI in Customer Service Product Offerings
    Table 56. Olark AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 57. Provide Support Corporate Summary
    Table 58. Provide Support AI in Customer Service Product Offerings
    Table 59. Provide Support AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 60. Salesforce Essentials Corporate Summary
    Table 61. Salesforce Essentials AI in Customer Service Product Offerings
    Table 62. Salesforce Essentials AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 63. SnapEngage Corporate Summary
    Table 64. SnapEngage AI in Customer Service Product Offerings
    Table 65. SnapEngage AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 66. Solvvy Corporate Summary
    Table 67. Solvvy AI in Customer Service Product Offerings
    Table 68. Solvvy AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 69. Tidio Corporate Summary
    Table 70. Tidio AI in Customer Service Product Offerings
    Table 71. Tidio AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 72. Udesk Corporate Summary
    Table 73. Udesk AI in Customer Service Product Offerings
    Table 74. Udesk AI in Customer Service Revenue (US$, Mn), (2017-2022)
    Table 75. Userlike Corporate Summary
    Table 76. Userlike AI in Customer Service Product Offerings
    Table 77. Userlike AI in Customer Service Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. AI in Customer Service Segment by Type in 2021
    Figure 2. AI in Customer Service Segment by Application in 2021
    Figure 3. Global AI in Customer Service Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global AI in Customer Service Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global AI in Customer Service Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by AI in Customer Service Revenue in 2021
    Figure 8. By Type - Global AI in Customer Service Revenue Market Share, 2017-2028
    Figure 9. By Application - Global AI in Customer Service Revenue Market Share, 2017-2028
    Figure 10. By Region - Global AI in Customer Service Revenue Market Share, 2017-2028
    Figure 11. By Country - North America AI in Customer Service Revenue Market Share, 2017-2028
    Figure 12. US AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe AI in Customer Service Revenue Market Share, 2017-2028
    Figure 16. Germany AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 17. France AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia AI in Customer Service Revenue Market Share, 2017-2028
    Figure 24. China AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 28. India AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America AI in Customer Service Revenue Market Share, 2017-2028
    Figure 30. Brazil AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa AI in Customer Service Revenue Market Share, 2017-2028
    Figure 33. Turkey AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE AI in Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 37. IBM AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Ant Group AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. Chatra AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. ClickDesk AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. Freshworks AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. Huawei AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Kayako AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. LivePerson AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. Olark AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. Provide Support AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 47. Salesforce Essentials AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 48. SnapEngage AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 49. Solvvy AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 50. Tidio AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 51. Udesk AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 52. Userlike AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Please ask for Sample Report to see list of companies covered. Request Sample Report
Frequently Asked Questions
AI in Customer Service Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
AI in Customer Service Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
AI in Customer Service Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

Related Reports

Bio Methane Market

This report contains market size and forecasts of Bio Methane in global, including the following  ... Read More