Global and United States Customer Support Software Market Report & Forecast 2023-2028

Report ID: 1868675 | Published Date: Jan 2025 | No. of Page: 103 | Base Year: 2024 | Rating: 4.6 | Webstory: Check our Web story
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1 Study Coverage
    1.1 Customer Support Software Revenue in Customer Support Software Business (2017-2022) & (US$ Million) Introduction
    1.2 Global Customer Support Software Outlook 2017 VS 2022 VS 2028
        1.2.1 Global Customer Support Software Market Size for the Year 2017-2028
        1.2.2 Global Customer Support Software Market Size for the Year 2017-2028
    1.3 Customer Support Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
        1.3.1 The Market Share of United States Customer Support Software in Global, 2017 VS 2022 VS 2028
        1.3.2 The Growth Rate of Customer Support Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
    1.4 Customer Support Software Market Dynamics
        1.4.1 Customer Support Software Industry Trends
        1.4.2 Customer Support Software Market Drivers
        1.4.3 Customer Support Software Market Challenges
        1.4.4 Customer Support Software Market Restraints
    1.5 Study Objectives
    1.6 Years Considered
2 Customer Support Software by Type
    2.1 Customer Support Software Market Segment by Type
        2.1.1 Call Management
        2.1.2 FS/D (Field Service and Dispatch)
        2.1.3 Contact Center
        2.1.4 Others
    2.2 Global Customer Support Software Market Size by Type (2017, 2022 & 2028)
    2.3 Global Customer Support Software Market Size by Type (2017-2028)
    2.4 United States Customer Support Software Market Size by Type (2017, 2022 & 2028)
    2.5 United States Customer Support Software Market Size by Type (2017-2028)
3 Customer Support Software by Application
    3.1 Customer Support Software Market Segment by Application
        3.1.1 Banking, Finance and Insurance (BFSI)
        3.1.2 IT and Telecommunications
        3.1.3 Government and Health Care
        3.1.4 Manufacturing and Logistics
        3.1.5 Others
    3.2 Global Customer Support Software Market Size by Application (2017, 2022 & 2028)
    3.3 Global Customer Support Software Market Size by Application (2017-2028)
    3.4 United States Customer Support Software Market Size by Application (2017, 2022 & 2028)
    3.5 United States Customer Support Software Market Size by Application (2017-2028)
4 Global Customer Support Software Competitor Landscape by Company
    4.1 Global Customer Support Software Market Size by Company
        4.1.1 Top Global Customer Support Software Companies Ranked by Revenue (2021)
        4.1.2 Global Customer Support Software Revenue by Player (2017-2022)
    4.2 Global Customer Support Software Concentration Ratio (CR)
        4.2.1 Customer Support Software Market Concentration Ratio (CR) (2017-2022)
        4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Support Software in 2021
        4.2.3 Global Customer Support Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    4.3 Global Customer Support Software Headquarters, Revenue in Customer Support Software Business (2017-2022) & (US$ Million) Type
        4.3.1 Global Customer Support Software Headquarters and Area Served
        4.3.2 Global Customer Support Software Companies Revenue in Customer Support Software Business (2017-2022) & (US$ Million) Type
        4.3.3 Date of International Companies Enter into Customer Support Software Market
    4.4 Companies Mergers & Acquisitions, Expansion Plans
    4.5 United States Customer Support Software Market Size by Company
        4.5.1 Top Customer Support Software Players in United States, Ranked by Revenue (2021)
        4.5.2 United States Customer Support Software Revenue by Players (2020, 2021 & 2022)
5 Global Customer Support Software Market Size by Region
    5.1 Global Customer Support Software Market Size by Region: 2017 VS 2022 VS 2028
    5.2 Global Customer Support Software Market Size by Region (2017-2028)
        5.2.1 Global Customer Support Software Market Size by Region: 2017-2022
        5.2.2 Global Customer Support Software Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
    6.1 North America
        6.1.1 North America Customer Support Software Market Size YoY Growth 2017-2028
        6.1.2 North America Customer Support Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.1.3 U.S.
        6.1.4 Canada
    6.2 Asia-Pacific
        6.2.1 Asia-Pacific Customer Support Software Market Size YoY Growth 2017-2028
        6.2.2 Asia-Pacific Customer Support Software Market Facts & Figures by Region (2017, 2022 & 2028)
        6.2.3 China
        6.2.4 Japan
        6.2.5 South Korea
        6.2.6 India
        6.2.7 Australia
        6.2.8 Taiwan
        6.2.9 Indonesia
        6.2.10 Thailand
        6.2.11 Malaysia
        6.2.12 Philippines
    6.3 Europe
        6.3.1 Europe Customer Support Software Market Size YoY Growth 2017-2028
        6.3.2 Europe Customer Support Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.3.3 Germany
        6.3.4 France
        6.3.5 U.K.
        6.3.6 Italy
        6.3.7 Russia
    6.4 Latin America
        6.4.1 Latin America Customer Support Software Market Size YoY Growth 2017-2028
        6.4.2 Latin America Customer Support Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.4.3 Mexico
        6.4.4 Brazil
        6.4.5 Argentina
    6.5 Middle East and Africa
        6.5.1 Middle East and Africa Customer Support Software Market Size YoY Growth 2017-2028
        6.5.2 Middle East and Africa Customer Support Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.5.3 Turkey
        6.5.4 Saudi Arabia
        6.5.5 U.A.E
7 Company Profiles
    7.1 Freshworks
        7.1.1 Freshworks Company Details
        7.1.2 Freshworks Business Overview
        7.1.3 Freshworks Customer Support Software Introduction
        7.1.4 Freshworks Revenue in Customer Support Software Business (2017-2022)
        7.1.5 Freshworks Recent Development
    7.2 Zendesk
        7.2.1 Zendesk Company Details
        7.2.2 Zendesk Business Overview
        7.2.3 Zendesk Customer Support Software Introduction
        7.2.4 Zendesk Revenue in Customer Support Software Business (2017-2022)
        7.2.5 Zendesk Recent Development
    7.3 Salesforce Inc
        7.3.1 Salesforce Inc Company Details
        7.3.2 Salesforce Inc Business Overview
        7.3.3 Salesforce Inc Customer Support Software Introduction
        7.3.4 Salesforce Inc Revenue in Customer Support Software Business (2017-2022)
        7.3.5 Salesforce Inc Recent Development
    7.4 TeamSupport
        7.4.1 TeamSupport Company Details
        7.4.2 TeamSupport Business Overview
        7.4.3 TeamSupport Customer Support Software Introduction
        7.4.4 TeamSupport Revenue in Customer Support Software Business (2017-2022)
        7.4.5 TeamSupport Recent Development
    7.5 Zoho
        7.5.1 Zoho Company Details
        7.5.2 Zoho Business Overview
        7.5.3 Zoho Customer Support Software Introduction
        7.5.4 Zoho Revenue in Customer Support Software Business (2017-2022)
        7.5.5 Zoho Recent Development
    7.6 PhaseWare
        7.6.1 PhaseWare Company Details
        7.6.2 PhaseWare Business Overview
        7.6.3 PhaseWare Customer Support Software Introduction
        7.6.4 PhaseWare Revenue in Customer Support Software Business (2017-2022)
        7.6.5 PhaseWare Recent Development
    7.7 Tracker
        7.7.1 Tracker Company Details
        7.7.2 Tracker Business Overview
        7.7.3 Tracker Customer Support Software Introduction
        7.7.4 Tracker Revenue in Customer Support Software Business (2017-2022)
        7.7.5 Tracker Recent Development
    7.8 LiveAgent
        7.8.1 LiveAgent Company Details
        7.8.2 LiveAgent Business Overview
        7.8.3 LiveAgent Customer Support Software Introduction
        7.8.4 LiveAgent Revenue in Customer Support Software Business (2017-2022)
        7.8.5 LiveAgent Recent Development
    7.9 Samanage
        7.9.1 Samanage Company Details
        7.9.2 Samanage Business Overview
        7.9.3 Samanage Customer Support Software Introduction
        7.9.4 Samanage Revenue in Customer Support Software Business (2017-2022)
        7.9.5 Samanage Recent Development
    7.10 FreshService
        7.10.1 FreshService Company Details
        7.10.2 FreshService Business Overview
        7.10.3 FreshService Customer Support Software Introduction
        7.10.4 FreshService Revenue in Customer Support Software Business (2017-2022)
        7.10.5 FreshService Recent Development
    7.11 Intercom
        7.11.1 Intercom Company Details
        7.11.2 Intercom Business Overview
        7.11.3 Intercom Customer Support Software Introduction
        7.11.4 Intercom Revenue in Customer Support Software Business (2017-2022)
        7.11.5 Intercom Recent Development
    7.12 FocalScope
        7.12.1 FocalScope Company Details
        7.12.2 FocalScope Business Overview
        7.12.3 FocalScope Customer Support Software Introduction
        7.12.4 FocalScope Revenue in Customer Support Software Business (2017-2022)
        7.12.5 FocalScope Recent Development
    7.13 Kayako
        7.13.1 Kayako Company Details
        7.13.2 Kayako Business Overview
        7.13.3 Kayako Customer Support Software Introduction
        7.13.4 Kayako Revenue in Customer Support Software Business (2017-2022)
        7.13.5 Kayako Recent Development
8 Research Findings and Conclusion
9 Appendix
    9.1 Research Methodology
        9.1.1 Methodology/Research Approach
        9.1.2 Data Source
    9.2 Author Details
    9.3 Disclaimer

List of Tables
    Table 1. Customer Support Software Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
    Table 2. Customer Support Software Market Trends
    Table 3. Customer Support Software Market Drivers
    Table 4. Customer Support Software Market Challenges
    Table 5. Customer Support Software Market Restraints
    Table 6. Global Customer Support Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 7. United States Customer Support Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 8. Global Customer Support Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 9. United States Customer Support Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 10. Top Customer Support Software Companies in Global Market, Ranking by Revenue (2021)
    Table 11. Global Customer Support Software Revenue by Player, (US$ Million), 2017-2022
    Table 12. Global Customer Support Software Revenue Share by Player, 2017-2022
    Table 13. Global Customer Support Software Companies Market Concentration Ratio (CR5 and HHI)
    Table 14. Global Customer Support Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Support Software as of 2021)
    Table 15. Top Players of Customer Support Software in Global Market, Headquarters and Area Served
    Table 16. Companies Revenue in Customer Support Software Business (2017-2022) & (US$ Million) Type
    Table 17. Date of International Companies Enter into Customer Support Software Market
    Table 18. Companies Mergers & Acquisitions, Expansion Plans
    Table 19. Top Customer Support Software Players in United States Market, Ranking by Revenue (2021)
    Table 20. United States Customer Support Software Revenue by Players, (US$ Million), 2020, 2021 & 2022
    Table 21. United States Customer Support Software Revenue Share by Players, 2020, 2021 & 2022
    Table 22. Global Customer Support Software Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
    Table 23. Global Customer Support Software Market Size by Region (2017-2022) & (US$ Million)
    Table 24. Global Customer Support Software Market Size Forecast by Region (2023-2028) & (US$ Million)
    Table 25. North America Customer Support Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 26. Asia Pacific Customer Support Software Sales in Value by Region (2017-2028) & (US$ Million)
    Table 27. Europe Customer Support Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 28. Latin Americaa Customer Support Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 29. Middle East and Africa Customer Support Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 30. Freshworks Company Details
    Table 31. Freshworks Business Overview
    Table 32. Freshworks Customer Support Software Product
    Table 33. Freshworks Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 34. Freshworks Recent Development
    Table 35. Zendesk Company Details
    Table 36. Zendesk Business Overview
    Table 37. Zendesk Customer Support Software Product
    Table 38. Zendesk Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 39. Zendesk Recent Development
    Table 40. Salesforce Inc Company Details
    Table 41. Salesforce Inc Business Overview
    Table 42. Salesforce Inc Customer Support Software Product
    Table 43. Salesforce Inc Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 44. Salesforce Inc Recent Development
    Table 45. TeamSupport Company Details
    Table 46. TeamSupport Business Overview
    Table 47. TeamSupport Customer Support Software Product
    Table 48. TeamSupport Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 49. TeamSupport Recent Development
    Table 50. Zoho Company Details
    Table 51. Zoho Business Overview
    Table 52. Zoho Customer Support Software Product
    Table 53. Zoho Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 54. Zoho Recent Development
    Table 55. PhaseWare Company Details
    Table 56. PhaseWare Business Overview
    Table 57. PhaseWare Customer Support Software Product
    Table 58. PhaseWare Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 59. PhaseWare Recent Development
    Table 60. Tracker Company Details
    Table 61. Tracker Business Overview
    Table 62. Tracker Customer Support Software Product
    Table 63. Tracker Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 64. Tracker Recent Development
    Table 65. LiveAgent Company Details
    Table 66. LiveAgent Business Overview
    Table 67. LiveAgent Customer Support Software Product
    Table 68. LiveAgent Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 69. LiveAgent Recent Development
    Table 70. Samanage Company Details
    Table 71. Samanage Business Overview
    Table 72. Samanage Customer Support Software Product
    Table 73. Samanage Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 74. Samanage Recent Development
    Table 75. FreshService Company Details
    Table 76. FreshService Business Overview
    Table 77. FreshService Customer Support Software Product
    Table 78. FreshService Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 79. FreshService Recent Development
    Table 80. Intercom Company Details
    Table 81. Intercom Business Overview
    Table 82. Intercom Customer Support Software Product
    Table 83. Intercom Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 84. Intercom Recent Development
    Table 85. FocalScope Company Details
    Table 86. FocalScope Business Overview
    Table 87. FocalScope Customer Support Software Product
    Table 88. FocalScope Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 89. FocalScope Recent Development
    Table 90. Kayako Company Details
    Table 91. Kayako Business Overview
    Table 92. Kayako Customer Support Software Product
    Table 93. Kayako Revenue in Customer Support Software Business (2017-2022) & (US$ Million)
    Table 94. Kayako Recent Development
    Table 95. Research Programs/Design for This Report
    Table 96. Key Data Information from Secondary Sources
    Table 97. Key Data Information from Primary Sources
List of Figures
    Figure 1. Customer Support Software Product Picture
    Figure 2. Global Customer Support Software Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 3. Global Customer Support Software Market Size 2017-2028 (US$ Million)
    Figure 4. United States Customer Support Software Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 5. United States Customer Support Software Market Size 2017-2028 (US$ Million)
    Figure 6. United States Customer Support Software Market Share in Global 2017-2028
    Figure 7. Customer Support Software Report Years Considered
    Figure 8. Product Picture of Call Management
    Figure 9. Product Picture of FS/D (Field Service and Dispatch)
    Figure 10. Product Picture of Contact Center
    Figure 11. Product Picture of Others
    Figure 12. Global Customer Support Software Market Share by Type in 2022 & 2028
    Figure 13. Global Customer Support Software Market Size by Type (2017-2028) & (US$ Million)
    Figure 14. Global Customer Support Software Market Share by Type (2017-2028)
    Figure 15. United States Customer Support Software Market Share by Type in 2022 & 2028
    Figure 16. United States Customer Support Software Market Size by Type (2017-2028) & (US$ Million)
    Figure 17. United States Customer Support Software Market Share by Type (2017-2028)
    Figure 18. Product Picture of Banking, Finance and Insurance (BFSI)
    Figure 19. Product Picture of IT and Telecommunications
    Figure 20. Product Picture of Government and Health Care
    Figure 21. Product Picture of Manufacturing and Logistics
    Figure 22. Product Picture of Others
    Figure 23. Global Customer Support Software Market Share by Application in 2022 & 2028
    Figure 24. Global Customer Support Software Market Size by Application (2017-2028) & (US$ Million)
    Figure 25. Global Customer Support Software Market Share by Application (2017-2028)
    Figure 26. United States Customer Support Software Market Share by Application in 2022 & 2028
    Figure 27. United States Customer Support Software Market Size by Application (2017-2028) & (US$ Million)
    Figure 28. United States Customer Support Software Market Share by Application (2017-2028)
    Figure 29. North America Customer Support Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 30. U.S. Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 31. Canada Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 32. Europe Customer Support Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 33. Germany Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 34. France Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 35. U.K. Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 36. Italy Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 37. Russia Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 38. Asia-Pacific Customer Support Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 39. China Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 40. Japan Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 41. South Korea Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 42. India Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 43. Australia Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 44. Taiwan Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 45. Indonesia Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 46. Thailand Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 47. Malaysia Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 48. Philippines Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 49. Latin America Customer Support Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 50. Mexico Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 51. Brazil Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 52. Argentina Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 53. Middle East & Africa Customer Support Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 54. Turkey Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 55. Saudi Arabia Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 56. U.A.E Customer Support Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 57. Freshworks Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 58. Zendesk Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 59. Salesforce Inc Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 60. TeamSupport Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 61. Zoho Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 62. PhaseWare Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 63. Tracker Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 64. LiveAgent Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 65. Samanage Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 66. FreshService Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 67. Intercom Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 68. FocalScope Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 69. Kayako Revenue Growth Rate in Customer Support Software Business (2017-2022)
    Figure 70. Bottom-up and Top-down Approaches for This Report
    Figure 71. Data Triangulation
    Figure 72. Key Executives Interviewed
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Companies Included in Reports:
Freshworks
Zendesk
Salesforce Inc
TeamSupport
Zoho
PhaseWare
Tracker
LiveAgent
Samanage
FreshService
Intercom
FocalScope
Kayako
Frequently Asked Questions
Customer Support Software report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Support Software report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Support Software report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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