Global Outsourced Call Centers (Outsourced Contact Centers) Market Insights and Forecast to 2028

Report ID: 1751042 | Published Date: Jan 2025 | No. of Page: 113 | Base Year: 2024 | Rating: 4.8 | Webstory: Check our Web story
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1 Report Business Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
        1.2.2 On-Premise
        1.2.3 Cloud-based
    1.3 Market by Application
        1.3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
        1.3.2 Telecom & IT
        1.3.3 BFSI
        1.3.4 Healthcare & Life Sciences
        1.3.5 Government & Public
        1.3.6 Retail & Consumer Goods
        1.3.7 Others
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2017-2028)
    2.2 Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Region
        2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Region (2017-2022)
        2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Region (2023-2028)
    2.3 Outsourced Call Centers (Outsourced Contact Centers) Market Dynamics
        2.3.1 Outsourced Call Centers (Outsourced Contact Centers) Industry Trends
        2.3.2 Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
        2.3.3 Outsourced Call Centers (Outsourced Contact Centers) Market Challenges
        2.3.4 Outsourced Call Centers (Outsourced Contact Centers) Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue
        3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2017-2022)
        3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2017-2022)
    3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
    3.4 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio
        3.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2021
    3.5 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
    3.6 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
    3.7 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Type
    4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2017-2022)
    4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2023-2028)
5 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Application
    5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Application (2017-2022)
    5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2017-2028)
    6.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
        6.2.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022)
        6.2.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028)
        6.2.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2017-2028)
    6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
        6.3.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022)
        6.3.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028)
        6.3.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2017-2028)
    6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
        6.4.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2017-2022)
        6.4.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2023-2028)
        6.4.3 U.S.
        6.4.4 Canada
7 Europe
    7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2017-2028)
    7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
        7.2.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022)
        7.2.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028)
        7.2.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2017-2028)
    7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
        7.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022)
        7.3.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028)
        7.3.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2017-2028)
    7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
        7.4.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2017-2022)
        7.4.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2023-2028)
        7.4.3 Germany
        7.4.4 France
        7.4.5 U.K.
        7.4.6 Italy
        7.4.7 Russia
        7.4.8 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size (2017-2028)
    8.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
        8.2.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022)
        8.2.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028)
        8.2.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2017-2028)
    8.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
        8.3.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022)
        8.3.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028)
        8.3.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2017-2028)
    8.4 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region
        8.4.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2017-2022)
        8.4.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2023-2028)
        8.4.3 China
        8.4.4 Japan
        8.4.5 South Korea
        8.4.6 Southeast Asia
        8.4.7 India
        8.4.8 Australia 
9 Latin America
    9.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2017-2028)
    9.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
        9.2.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022)
        9.2.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028)
        9.2.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2017-2028)
    9.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
        9.3.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022)
        9.3.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028)
        9.3.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2017-2028)
    9.4 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
        9.4.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2017-2022)
        9.4.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2023-2028)
        9.4.3 Mexico
        9.4.4 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size (2017-2028)
    10.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
        10.2.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022)
        10.2.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028)
        10.2.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2017-2028)
    10.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
        10.3.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022)
        10.3.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028)
        10.3.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2017-2028)
    10.4 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
        10.4.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2017-2022)
        10.4.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2023-2028)
        10.4.3 Turkey
        10.4.4 Saudi Arabia
        10.4.5 UAE
11 Key Players Profiles
    11.1 Teleperformance
        11.1.1 Teleperformance Company Details
        11.1.2 Teleperformance Business Overview
        11.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.1.5 Teleperformance Recent Developments
    11.2 Concentrix (Convergys)
        11.2.1 Concentrix (Convergys) Company Details
        11.2.2 Concentrix (Convergys) Business Overview
        11.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.2.5 Concentrix (Convergys) Recent Developments
    11.3 Alorica
        11.3.1 Alorica Company Details
        11.3.2 Alorica Business Overview
        11.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.3.5 Alorica Recent Developments
    11.4 Atento
        11.4.1 Atento Company Details
        11.4.2 Atento Business Overview
        11.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.4.5 Atento Recent Developments
    11.5 Acticall (Sitel)
        11.5.1 Acticall (Sitel) Company Details
        11.5.2 Acticall (Sitel) Business Overview
        11.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.5.5 Acticall (Sitel) Recent Developments
    11.6 Arvato
        11.6.1 Arvato Company Details
        11.6.2 Arvato Business Overview
        11.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.6.5 Arvato Recent Developments
    11.7 Sykes Enterprises
        11.7.1 Sykes Enterprises Company Details
        11.7.2 Sykes Enterprises Business Overview
        11.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.7.5 Sykes Enterprises Recent Developments
    11.8 TeleTech
        11.8.1 TeleTech Company Details
        11.8.2 TeleTech Business Overview
        11.8.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.8.4 TeleTech Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.8.5 TeleTech Recent Developments
    11.9 Transcom
        11.9.1 Transcom Company Details
        11.9.2 Transcom Business Overview
        11.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.9.5 Transcom Recent Developments
    11.10 Serco
        11.10.1 Serco Company Details
        11.10.2 Serco Business Overview
        11.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.10.5 Serco Recent Developments
    11.11 HKT Teleservices
        11.11.1 HKT Teleservices Company Details
        11.11.2 HKT Teleservices Business Overview
        11.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.11.5 HKT Teleservices Recent Developments
    11.12 Comdata
        11.12.1 Comdata Company Details
        11.12.2 Comdata Business Overview
        11.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
        11.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
        11.12.5 Comdata Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Author Details
    13.3 Disclaimer
List of Tables
    Table 1. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
    Table 2. Key Players of On-Premise
    Table 3. Key Players of Cloud-based
    Table 4. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
    Table 5. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Region (2017-2022)
    Table 8. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Region (2023-2028)
    Table 10. Outsourced Call Centers (Outsourced Contact Centers) Market Trends
    Table 11. Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
    Table 12. Outsourced Call Centers (Outsourced Contact Centers) Market Challenges
    Table 13. Outsourced Call Centers (Outsourced Contact Centers) Market Restraints
    Table 14. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Share by Players (2017-2022)
    Table 16. Global Top Outsourced Call Centers (Outsourced Contact Centers) by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Outsourced Call Centers (Outsourced Contact Centers) as of 2021)
    Table 17. Ranking of Global Top Outsourced Call Centers (Outsourced Contact Centers) Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Outsourced Call Centers (Outsourced Contact Centers) Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
    Table 21. Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2017-2022)
    Table 25. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2023-2028)
    Table 27. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Share by Application (2017-2022)
    Table 29. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Share by Application (2023-2028)
    Table 31. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022) & (US$ Million)
    Table 32. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028) & (US$ Million)
    Table 33. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022) & (US$ Million)
    Table 34. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028) & (US$ Million)
    Table 35. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2017-2022) & (US$ Million)
    Table 36. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2023-2028) & (US$ Million)
    Table 37. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022) & (US$ Million)
    Table 38. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028) & (US$ Million)
    Table 39. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022) & (US$ Million)
    Table 40. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028) & (US$ Million)
    Table 41. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2017-2022) & (US$ Million)
    Table 42. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2023-2028) & (US$ Million)
    Table 43. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022) & (US$ Million)
    Table 44. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028) & (US$ Million)
    Table 45. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022) & (US$ Million)
    Table 46. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028) & (US$ Million)
    Table 47. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2017-2022) & (US$ Million)
    Table 48. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2023-2028) & (US$ Million)
    Table 49. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022) & (US$ Million)
    Table 50. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028) & (US$ Million)
    Table 51. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022) & (US$ Million)
    Table 52. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028) & (US$ Million)
    Table 53. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2017-2022) & (US$ Million)
    Table 54. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2023-2028) & (US$ Million)
    Table 55. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2017-2022) & (US$ Million)
    Table 56. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2023-2028) & (US$ Million)
    Table 57. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2017-2022) & (US$ Million)
    Table 58. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2023-2028) & (US$ Million)
    Table 59. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2017-2022) & (US$ Million)
    Table 60. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2023-2028) & (US$ Million)
    Table 61. Teleperformance Company Details
    Table 62. Teleperformance Business Overview
    Table 63. Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 64. Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 65. Teleperformance Recent Developments
    Table 66. Concentrix (Convergys) Company Details
    Table 67. Concentrix (Convergys) Business Overview
    Table 68. Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 69. Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 70. Concentrix (Convergys) Recent Developments
    Table 71. Alorica Company Details
    Table 72. Alorica Business Overview
    Table 73. Alorica Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 74. Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 75. Alorica Recent Developments
    Table 76. Atento Company Details
    Table 77. Atento Business Overview
    Table 78. Atento Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 79. Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 80. Atento Recent Developments
    Table 81. Acticall (Sitel) Company Details
    Table 82. Acticall (Sitel) Business Overview
    Table 83. Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 84. Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 85. Acticall (Sitel) Recent Developments
    Table 86. Arvato Company Details
    Table 87. Arvato Business Overview
    Table 88. Arvato Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 89. Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 90. Arvato Recent Developments
    Table 91. Sykes Enterprises Company Details
    Table 92. Sykes Enterprises Business Overview
    Table 93. Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 94. Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 95. Sykes Enterprises Recent Developments
    Table 96. TeleTech Company Details
    Table 97. TeleTech Business Overview
    Table 98. TeleTech Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 99. TeleTech Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 100. TeleTech Recent Developments
    Table 101. Transcom Company Details
    Table 102. Transcom Business Overview
    Table 103. Transcom Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 104. Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 105. Transcom Recent Developments
    Table 106. Serco Company Details
    Table 107. Serco Business Overview
    Table 108. Serco Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 109. Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 110. Serco Recent Developments
    Table 111. HKT Teleservices Company Details
    Table 112. HKT Teleservices Business Overview
    Table 113. HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 114. HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 115. HKT Teleservices Recent Developments
    Table 116. Comdata Company Details
    Table 117. Comdata Business Overview
    Table 118. Comdata Outsourced Call Centers (Outsourced Contact Centers) Product
    Table 119. Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022) & (US$ Million)
    Table 120. Comdata Recent Developments
    Table 121. Research Programs/Design for This Report
    Table 122. Key Data Information from Secondary Sources
    Table 123. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type: 2021 VS 2028
    Figure 2. On-Premise Features
    Figure 3. Cloud-based Features
    Figure 4. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2021 VS 2028
    Figure 5. Telecom & IT Case Studies
    Figure 6. BFSI Case Studies
    Figure 7. Healthcare & Life Sciences Case Studies
    Figure 8. Government & Public Case Studies
    Figure 9. Retail & Consumer Goods Case Studies
    Figure 10. Others Case Studies
    Figure 11. Outsourced Call Centers (Outsourced Contact Centers) Report Years Considered
    Figure 12. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 13. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 14. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Region: 2021 VS 2028
    Figure 15. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Players in 2021
    Figure 16. Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Outsourced Call Centers (Outsourced Contact Centers) as of 2021)
    Figure 17. The Top 10 and 5 Players Market Share by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2021
    Figure 18. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY (2017-2028) & (US$ Million)
    Figure 19. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Type (2017-2028)
    Figure 20. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Application (2017-2028)
    Figure 21. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Country (2017-2028)
    Figure 22. United States Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Canada Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY (2017-2028) & (US$ Million)
    Figure 25. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Type (2017-2028)
    Figure 26. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Application (2017-2028)
    Figure 27. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Country (2017-2028)
    Figure 28. Germany Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. France Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. U.K. Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Italy Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Russia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Nordic Countries Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY (2017-2028) & (US$ Million)
    Figure 35. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Type (2017-2028)
    Figure 36. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Application (2017-2028)
    Figure 37. Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Region (2017-2028)
    Figure 38. China Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. South Korea Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. India Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Australia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
List of Figures
    Figure 44. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY (2017-2028) & (US$ Million)
    Figure 45. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Type (2017-2028)
    Figure 46. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Application (2017-2028)
    Figure 47. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Country (2017-2028)
    Figure 48. Mexico Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 49. Brazil Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 50. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY (2017-2028) & (US$ Million)
    Figure 51. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Type (2017-2028)
    Figure 52. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Application (2017-2028)
    Figure 53. Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Country (2017-2028)
    Figure 54. Turkey Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 55. Saudi Arabia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 56. UAE Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 57. Teleperformance Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 58. Concentrix (Convergys) Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 59. Alorica Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 60. Atento Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 61. Acticall (Sitel) Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 62. Arvato Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 63. Sykes Enterprises Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 64. TeleTech Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 65. Transcom Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 66. Serco Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 67. HKT Teleservices Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 68. Comdata Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2017-2022)
    Figure 69. Bottom-up and Top-down Approaches for This Report
    Figure 70. Data Triangulation
    Figure 71. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech
Transcom
Serco
HKT Teleservices
Comdata
Frequently Asked Questions
Outsourced Call Centers (Outsourced Contact Centers) report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Outsourced Call Centers (Outsourced Contact Centers) report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Outsourced Call Centers (Outsourced Contact Centers) report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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