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1 Report Business Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global IT Service Management Market Size Growth Rate by Type, 2017 VS 2021 VS 2028 1.2.2 Configuration Management 1.2.3 IT Asset Management 1.2.4 DBMS Management 1.3 Market by Application 1.3.1 Global IT Service Management Market Size Growth Rate by Application, 2017 VS 2021 VS 2028 1.3.2 IT & Telecommunication 1.3.3 Healthcare 1.3.4 Media & Entertainment 1.3.5 Retail 1.3.6 BFSI 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global IT Service Management Market Perspective (2017-2028) 2.2 IT Service Management Growth Trends by Region 2.2.1 IT Service Management Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 IT Service Management Historic Market Size by Region (2017-2022) 2.2.3 IT Service Management Forecasted Market Size by Region (2023-2028) 2.3 IT Service Management Market Dynamics 2.3.1 IT Service Management Industry Trends 2.3.2 IT Service Management Market Drivers 2.3.3 IT Service Management Market Challenges 2.3.4 IT Service Management Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top IT Service Management Players by Revenue 3.1.1 Global Top IT Service Management Players by Revenue (2017-2022) 3.1.2 Global IT Service Management Revenue Market Share by Players (2017-2022) 3.2 Global IT Service Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by IT Service Management Revenue 3.4 Global IT Service Management Market Concentration Ratio 3.4.1 Global IT Service Management Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by IT Service Management Revenue in 2021 3.5 IT Service Management Key Players Head office and Area Served 3.6 Key Players IT Service Management Product Solution and Service 3.7 Date of Enter into IT Service Management Market 3.8 Mergers & Acquisitions, Expansion Plans 4 IT Service Management Breakdown Data by Type 4.1 Global IT Service Management Historic Market Size by Type (2017-2022) 4.2 Global IT Service Management Forecasted Market Size by Type (2023-2028) 5 IT Service Management Breakdown Data by Application 5.1 Global IT Service Management Historic Market Size by Application (2017-2022) 5.2 Global IT Service Management Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America IT Service Management Market Size (2017-2028) 6.2 North America IT Service Management Market Size by Type 6.2.1 North America IT Service Management Market Size by Type (2017-2022) 6.2.2 North America IT Service Management Market Size by Type (2023-2028) 6.2.3 North America IT Service Management Market Share by Type (2017-2028) 6.3 North America IT Service Management Market Size by Application 6.3.1 North America IT Service Management Market Size by Application (2017-2022) 6.3.2 North America IT Service Management Market Size by Application (2023-2028) 6.3.3 North America IT Service Management Market Share by Application (2017-2028) 6.4 North America IT Service Management Market Size by Country 6.4.1 North America IT Service Management Market Size by Country (2017-2022) 6.4.2 North America IT Service Management Market Size by Country (2023-2028) 6.4.3 U.S. 6.4.4 Canada 7 Europe 7.1 Europe IT Service Management Market Size (2017-2028) 7.2 Europe IT Service Management Market Size by Type 7.2.1 Europe IT Service Management Market Size by Type (2017-2022) 7.2.2 Europe IT Service Management Market Size by Type (2023-2028) 7.2.3 Europe IT Service Management Market Share by Type (2017-2028) 7.3 Europe IT Service Management Market Size by Application 7.3.1 Europe IT Service Management Market Size by Application (2017-2022) 7.3.2 Europe IT Service Management Market Size by Application (2023-2028) 7.3.3 Europe IT Service Management Market Share by Application (2017-2028) 7.4 Europe IT Service Management Market Size by Country 7.4.1 Europe IT Service Management Market Size by Country (2017-2022) 7.4.2 Europe IT Service Management Market Size by Country (2023-2028) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific IT Service Management Market Size (2017-2028) 8.2 Asia-Pacific IT Service Management Market Size by Type 8.2.1 Asia-Pacific IT Service Management Market Size by Type (2017-2022) 8.2.2 Asia-Pacific IT Service Management Market Size by Type (2023-2028) 8.2.3 Asia-Pacific IT Service Management Market Share by Type (2017-2028) 8.3 Asia-Pacific IT Service Management Market Size by Application 8.3.1 Asia-Pacific IT Service Management Market Size by Application (2017-2022) 8.3.2 Asia-Pacific IT Service Management Market Size by Application (2023-2028) 8.3.3 Asia-Pacific IT Service Management Market Share by Application (2017-2028) 8.4 Asia-Pacific IT Service Management Market Size by Region 8.4.1 Asia-Pacific IT Service Management Market Size by Region (2017-2022) 8.4.2 Asia-Pacific IT Service Management Market Size by Region (2023-2028) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America IT Service Management Market Size (2017-2028) 9.2 Latin America IT Service Management Market Size by Type 9.2.1 Latin America IT Service Management Market Size by Type (2017-2022) 9.2.2 Latin America IT Service Management Market Size by Type (2023-2028) 9.2.3 Latin America IT Service Management Market Share by Type (2017-2028) 9.3 Latin America IT Service Management Market Size by Application 9.3.1 Latin America IT Service Management Market Size by Application (2017-2022) 9.3.2 Latin America IT Service Management Market Size by Application (2023-2028) 9.3.3 Latin America IT Service Management Market Share by Application (2017-2028) 9.4 Latin America IT Service Management Market Size by Country 9.4.1 Latin America IT Service Management Market Size by Country (2017-2022) 9.4.2 Latin America IT Service Management Market Size by Country (2023-2028) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa IT Service Management Market Size (2017-2028) 10.2 Middle East & Africa IT Service Management Market Size by Type 10.2.1 Middle East & Africa IT Service Management Market Size by Type (2017-2022) 10.2.2 Middle East & Africa IT Service Management Market Size by Type (2023-2028) 10.2.3 Middle East & Africa IT Service Management Market Share by Type (2017-2028) 10.3 Middle East & Africa IT Service Management Market Size by Application 10.3.1 Middle East & Africa IT Service Management Market Size by Application (2017-2022) 10.3.2 Middle East & Africa IT Service Management Market Size by Application (2023-2028) 10.3.3 Middle East & Africa IT Service Management Market Share by Application (2017-2028) 10.4 Middle East & Africa IT Service Management Market Size by Country 10.4.1 Middle East & Africa IT Service Management Market Size by Country (2017-2022) 10.4.2 Middle East & Africa IT Service Management Market Size by Country (2023-2028) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 IBM 11.1.1 IBM Company Details 11.1.2 IBM Business Overview 11.1.3 IBM IT Service Management Introduction 11.1.4 IBM Revenue in IT Service Management Business (2017-2022) 11.1.5 IBM Recent Developments 11.2 Absolute Software 11.2.1 Absolute Software Company Details 11.2.2 Absolute Software Business Overview 11.2.3 Absolute Software IT Service Management Introduction 11.2.4 Absolute Software Revenue in IT Service Management Business (2017-2022) 11.2.5 Absolute Software Recent Developments 11.3 Microsoft 11.3.1 Microsoft Company Details 11.3.2 Microsoft Business Overview 11.3.3 Microsoft IT Service Management Introduction 11.3.4 Microsoft Revenue in IT Service Management Business (2017-2022) 11.3.5 Microsoft Recent Developments 11.4 Axios Systems 11.4.1 Axios Systems Company Details 11.4.2 Axios Systems Business Overview 11.4.3 Axios Systems IT Service Management Introduction 11.4.4 Axios Systems Revenue in IT Service Management Business (2017-2022) 11.4.5 Axios Systems Recent Developments 11.5 Cherwell Software 11.5.1 Cherwell Software Company Details 11.5.2 Cherwell Software Business Overview 11.5.3 Cherwell Software IT Service Management Introduction 11.5.4 Cherwell Software Revenue in IT Service Management Business (2017-2022) 11.5.5 Cherwell Software Recent Developments 11.6 Citrix Systems 11.6.1 Citrix Systems Company Details 11.6.2 Citrix Systems Business Overview 11.6.3 Citrix Systems IT Service Management Introduction 11.6.4 Citrix Systems Revenue in IT Service Management Business (2017-2022) 11.6.5 Citrix Systems Recent Developments 11.7 Compuware 11.7.1 Compuware Company Details 11.7.2 Compuware Business Overview 11.7.3 Compuware IT Service Management Introduction 11.7.4 Compuware Revenue in IT Service Management Business (2017-2022) 11.7.5 Compuware Recent Developments 11.8 EMC 11.8.1 EMC Company Details 11.8.2 EMC Business Overview 11.8.3 EMC IT Service Management Introduction 11.8.4 EMC Revenue in IT Service Management Business (2017-2022) 11.8.5 EMC Recent Developments 11.9 IVANTI 11.9.1 IVANTI Company Details 11.9.2 IVANTI Business Overview 11.9.3 IVANTI IT Service Management Introduction 11.9.4 IVANTI Revenue in IT Service Management Business (2017-2022) 11.9.5 IVANTI Recent Developments 11.10 Service Now 11.10.1 Service Now Company Details 11.10.2 Service Now Business Overview 11.10.3 Service Now IT Service Management Introduction 11.10.4 Service Now Revenue in IT Service Management Business (2017-2022) 11.10.5 Service Now Recent Developments 11.11 BMC Software 11.11.1 BMC Software Company Details 11.11.2 BMC Software Business Overview 11.11.3 BMC Software IT Service Management Introduction 11.11.4 BMC Software Revenue in IT Service Management Business (2017-2022) 11.11.5 BMC Software Recent Developments 11.12 HP 11.12.1 HP Company Details 11.12.2 HP Business Overview 11.12.3 HP IT Service Management Introduction 11.12.4 HP Revenue in IT Service Management Business (2017-2022) 11.12.5 HP Recent Developments 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Author Details 13.3 Disclaimer
List of Tables Table 1. Global IT Service Management Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028 Table 2. Key Players of Configuration Management Table 3. Key Players of IT Asset Management Table 4. Key Players of DBMS Management Table 5. Global IT Service Management Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028 Table 6. Global IT Service Management Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 7. Global IT Service Management Market Size by Region (2017-2022) & (US$ Million) Table 8. Global IT Service Management Market Share by Region (2017-2022) Table 9. Global IT Service Management Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 10. Global IT Service Management Market Share by Region (2023-2028) Table 11. IT Service Management Market Trends Table 12. IT Service Management Market Drivers Table 13. IT Service Management Market Challenges Table 14. IT Service Management Market Restraints Table 15. Global IT Service Management Revenue by Players (2017-2022) & (US$ Million) Table 16. Global IT Service Management Revenue Share by Players (2017-2022) Table 17. Global Top IT Service Management by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Management as of 2021) Table 18. Ranking of Global Top IT Service Management Companies by Revenue (US$ Million) in 2021 Table 19. Global 5 Largest Players Market Share by IT Service Management Revenue (CR5 and HHI) & (2017-2022) Table 20. Key Players Headquarters and Area Served Table 21. Key Players IT Service Management Product Solution and Service Table 22. Date of Enter into IT Service Management Market Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Global IT Service Management Market Size by Type (2017-2022) & (US$ Million) Table 25. Global IT Service Management Revenue Market Share by Type (2017-2022) Table 26. Global IT Service Management Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 27. Global IT Service Management Revenue Market Share by Type (2023-2028) Table 28. Global IT Service Management Market Size by Application (2017-2022) & (US$ Million) Table 29. Global IT Service Management Revenue Share by Application (2017-2022) Table 30. Global IT Service Management Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 31. Global IT Service Management Revenue Share by Application (2023-2028) Table 32. North America IT Service Management Market Size by Type (2017-2022) & (US$ Million) Table 33. North America IT Service Management Market Size by Type (2023-2028) & (US$ Million) Table 34. North America IT Service Management Market Size by Application (2017-2022) & (US$ Million) Table 35. North America IT Service Management Market Size by Application (2023-2028) & (US$ Million) Table 36. North America IT Service Management Market Size by Country (2017-2022) & (US$ Million) Table 37. North America IT Service Management Market Size by Country (2023-2028) & (US$ Million) Table 38. Europe IT Service Management Market Size by Type (2017-2022) & (US$ Million) Table 39. Europe IT Service Management Market Size by Type (2023-2028) & (US$ Million) Table 40. Europe IT Service Management Market Size by Application (2017-2022) & (US$ Million) Table 41. Europe IT Service Management Market Size by Application (2023-2028) & (US$ Million) Table 42. Europe IT Service Management Market Size by Country (2017-2022) & (US$ Million) Table 43. Europe IT Service Management Market Size by Country (2023-2028) & (US$ Million) Table 44. Asia Pacific IT Service Management Market Size by Type (2017-2022) & (US$ Million) Table 45. Asia Pacific IT Service Management Market Size by Type (2023-2028) & (US$ Million) Table 46. Asia Pacific IT Service Management Market Size by Application (2017-2022) & (US$ Million) Table 47. Asia Pacific IT Service Management Market Size by Application (2023-2028) & (US$ Million) Table 48. Asia Pacific IT Service Management Market Size by Region (2017-2022) & (US$ Million) Table 49. Asia Pacific IT Service Management Market Size by Region (2023-2028) & (US$ Million) Table 50. Latin America IT Service Management Market Size by Type (2017-2022) & (US$ Million) Table 51. Latin America IT Service Management Market Size by Type (2023-2028) & (US$ Million) Table 52. Latin America IT Service Management Market Size by Application (2017-2022) & (US$ Million) Table 53. Latin America IT Service Management Market Size by Application (2023-2028) & (US$ Million) Table 54. Latin America IT Service Management Market Size by Country (2017-2022) & (US$ Million) Table 55. Latin America IT Service Management Market Size by Country (2023-2028) & (US$ Million) Table 56. Middle East and Africa IT Service Management Market Size by Type (2017-2022) & (US$ Million) Table 57. Middle East and Africa IT Service Management Market Size by Type (2023-2028) & (US$ Million) Table 58. Middle East and Africa IT Service Management Market Size by Application (2017-2022) & (US$ Million) Table 59. Middle East and Africa IT Service Management Market Size by Application (2023-2028) & (US$ Million) Table 60. Middle East and Africa IT Service Management Market Size by Country (2017-2022) & (US$ Million) Table 61. Middle East and Africa IT Service Management Market Size by Country (2023-2028) & (US$ Million) Table 62. IBM Company Details Table 63. IBM Business Overview Table 64. IBM IT Service Management Product Table 65. IBM Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 66. IBM Recent Developments Table 67. Absolute Software Company Details Table 68. Absolute Software Business Overview Table 69. Absolute Software IT Service Management Product Table 70. Absolute Software Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 71. Absolute Software Recent Developments Table 72. Microsoft Company Details Table 73. Microsoft Business Overview Table 74. Microsoft IT Service Management Product Table 75. Microsoft Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 76. Microsoft Recent Developments Table 77. Axios Systems Company Details Table 78. Axios Systems Business Overview Table 79. Axios Systems IT Service Management Product Table 80. Axios Systems Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 81. Axios Systems Recent Developments Table 82. Cherwell Software Company Details Table 83. Cherwell Software Business Overview Table 84. Cherwell Software IT Service Management Product Table 85. Cherwell Software Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 86. Cherwell Software Recent Developments Table 87. Citrix Systems Company Details Table 88. Citrix Systems Business Overview Table 89. Citrix Systems IT Service Management Product Table 90. Citrix Systems Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 91. Citrix Systems Recent Developments Table 92. Compuware Company Details Table 93. Compuware Business Overview Table 94. Compuware IT Service Management Product Table 95. Compuware Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 96. Compuware Recent Developments Table 97. EMC Company Details Table 98. EMC Business Overview Table 99. EMC IT Service Management Product Table 100. EMC Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 101. EMC Recent Developments Table 102. IVANTI Company Details Table 103. IVANTI Business Overview Table 104. IVANTI IT Service Management Product Table 105. IVANTI Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 106. IVANTI Recent Developments Table 107. Service Now Company Details Table 108. Service Now Business Overview Table 109. Service Now IT Service Management Product Table 110. Service Now Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 111. Service Now Recent Developments Table 112. BMC Software Company Details Table 113. BMC Software Business Overview Table 114. BMC Software IT Service Management Product Table 115. BMC Software Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 116. BMC Software Recent Developments Table 117. HP Company Details Table 118. HP Business Overview Table 119. HP IT Service Management Product Table 120. HP Revenue in IT Service Management Business (2017-2022) & (US$ Million) Table 121. HP Recent Developments Table 122. Research Programs/Design for This Report Table 123. Key Data Information from Secondary Sources Table 124. Key Data Information from Primary Sources List of Figures Figure 1. Global IT Service Management Market Share by Type: 2021 VS 2028 Figure 2. Configuration Management Features Figure 3. IT Asset Management Features Figure 4. DBMS Management Features Figure 5. Global IT Service Management Market Share by Application: 2021 VS 2028 Figure 6. IT & Telecommunication Case Studies Figure 7. Healthcare Case Studies Figure 8. Media & Entertainment Case Studies Figure 9. Retail Case Studies Figure 10. BFSI Case Studies Figure 11. IT Service Management Report Years Considered Figure 12. Global IT Service Management Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 13. Global IT Service Management Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 14. Global IT Service Management Market Share by Region: 2021 VS 2028 Figure 15. Global IT Service Management Market Share by Players in 2021 Figure 16. Global Top IT Service Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Management as of 2021) Figure 17. The Top 10 and 5 Players Market Share by IT Service Management Revenue in 2021 Figure 18. North America IT Service Management Market Size YoY (2017-2028) & (US$ Million) Figure 19. North America IT Service Management Market Size Market Share by Type (2017-2028) Figure 20. North America IT Service Management Market Size Market Share by Application (2017-2028) Figure 21. North America IT Service Management Market Size Share by Country (2017-2028) Figure 22. United States IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Canada IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Europe IT Service Management Market Size YoY (2017-2028) & (US$ Million) Figure 25. Europe IT Service Management Market Size Market Share by Type (2017-2028) Figure 26. Europe IT Service Management Market Size Market Share by Application (2017-2028) Figure 27. Europe IT Service Management Market Size Share by Country (2017-2028) Figure 28. Germany IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. France IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. U.K. IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Italy IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. Russia IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. Nordic Countries IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. Asia-Pacific IT Service Management Market Size YoY (2017-2028) & (US$ Million) Figure 35. Asia Pacific IT Service Management Market Size Market Share by Type (2017-2028) Figure 36. Asia Pacific IT Service Management Market Size Market Share by Application (2017-2028) Figure 37. Asia Pacific IT Service Management Market Size Share by Region (2017-2028) Figure 38. China IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Japan IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 40. South Korea IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 41. Southeast Asia IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. India IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 43. Australia IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 44. Latin America IT Service Management Market Size YoY (2017-2028) & (US$ Million) Figure 45. Latin America IT Service Management Market Size Market Share by Type (2017-2028) Figure 46. Latin America IT Service Management Market Size Market Share by Application (2017-2028) Figure 47. Latin America IT Service Management Market Size Share by Country (2017-2028) Figure 48. Mexico IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 49. Brazil IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 50. Middle East & Africa IT Service Management Market Size YoY (2017-2028) & (US$ Million) Figure 51. Middle East and Africa IT Service Management Market Size Market Share by Type (2017-2028) Figure 52. Middle East and Africa IT Service Management Market Size Market Share by Application (2017-2028) Figure 53. Middle East and Africa IT Service Management Market Size Share by Country (2017-2028) Figure 54. Turkey IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 55. Saudi Arabia IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 56. UAE IT Service Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 57. IBM Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 58. Absolute Software Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 59. Microsoft Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 60. Axios Systems Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 61. Cherwell Software Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 62. Citrix Systems Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 63. Compuware Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 64. EMC Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 65. IVANTI Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 66. Service Now Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 67. BMC Software Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 68. HP Revenue Growth Rate in IT Service Management Business (2017-2022) Figure 69. Bottom-up and Top-down Approaches for This Report Figure 70. Data Triangulation Figure 71. Key Executives Interviewed
IBM Absolute Software Microsoft Axios Systems Cherwell Software Citrix Systems Compuware EMC IVANTI Service Now BMC Software HP
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