Market Analysis and Insights: Global ITSM Market
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
The global ITSM market size is projected to reach US$ 9164.8 million by 2028, from US$ 3366 million in 2021, at a CAGR of 14.9% during 2022-2028.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global ITSM market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global ITSM market in terms of revenue.
Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global ITSM market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global ITSM market.
Global ITSM Scope and Market Size
ITSM market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global ITSM market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.
Segment by Type
Service Portfolio Management
Configuration and Change Management
Service Desk Software
Operations and Performance Management
Dashboard, Reporting and Analytics
Segment by Application
Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and Life Sciences
Retail and Consumer Packaged Goods (CPG)
Government and Public Sector
Energy and Utilities
Travel and Hospitality
Manufacturing
Education
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
By Company
BMC Software
Broadcom
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill