As your organization grows, IT support has to be more organized and efficient. Without a clear overview of what the problem is, who's reporting it, and what its priority is, it takes more time to resolve IT issues, eventually bottlenecking operations within the company. A help desk ticketing system (support ticket system) is help desk software that collects all your customer support requests from various channels and manages them from one place.
This report contains market size and forecasts of IT Ticketing System Software in Global, including the following market information:
Global IT Ticketing System Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global IT Ticketing System Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of IT Ticketing System Software include HubSpot, Samanage, HappyFox, Jira Service, Mojo IT, Freshservice, Zendesk, Vision Helpdesk and Zoho, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the IT Ticketing System Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global IT Ticketing System Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global IT Ticketing System Software Market Segment Percentages, by Type, 2021 (%)
Cloud-based
On-Premise
Global IT Ticketing System Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global IT Ticketing System Software Market Segment Percentages, by Application, 2021 (%)
Email
Social Media
Live Chat
Telephony
Web Form
Global IT Ticketing System Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global IT Ticketing System Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies IT Ticketing System Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies IT Ticketing System Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
HubSpot
Samanage
HappyFox
Jira Service
Mojo IT
Freshservice
Zendesk
Vision Helpdesk
Zoho
ServiceDesk
Jitbit
Bitrix24
SysAid
HarmonyPSA
Shape