As the global economy mends, the 2021 growth of Customer Relationship Management (CRM) Customer Engagement Center will have significant change from previous year. According to our (LP Information) latest study, the global Customer Relationship Management (CRM) Customer Engagement Center market size is USD million in 2022 from USD million in 2021, with a change of % between 2021 and 2022. The global Customer Relationship Management (CRM) Customer Engagement Center market size will reach USD million in 2028, growing at a CAGR of % over the analysis period.
The United States Customer Relationship Management (CRM) Customer Engagement Center market is expected at value of US$ million in 2021 and grow at approximately % CAGR during review period. China constitutes a % market for the global Customer Relationship Management (CRM) Customer Engagement Center market, reaching US$ million by the year 2028. As for the Europe Customer Relationship Management (CRM) Customer Engagement Center landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period. In APAC, the growth rates of other notable markets (Japan and South Korea) are projected to be at % and % respectively for the next 5-year period.
Global main Customer Relationship Management (CRM) Customer Engagement Center players cover Service Cloud, Pegasystems, Microsoft, and Oracle, etc. In terms of revenue, the global largest two companies occupy a share nearly % in 2021.
This report presents a comprehensive overview, market shares, and growth opportunities of Customer Relationship Management (CRM) Customer Engagement Center market by product type, application, key players and key regions and countries.
Segmentation by type: breakdown data from 2017 to 2022 in Section 2.3; and forecast to 2028 in section 10.7.
Small (Below 50 agents)
Medium Size (50-500 agents)
Large (over 500 agents)
Segmentation by application: breakdown data from 2017 to 2022, in Section 2.4; and forecast to 2028 in section 10.8.
BFSI
Education
Manufacturing
Telecom & IT
E-Commerce
Others
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report: Breakdown data in in Chapter 3.
Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks
Servicenow