Customer experience management, basically, is the process of improving customer experience through the accurate interpretation of customer feedback and using them as basis to improve customer experience. This is done by correlating such feedback with a business’ metrics and analyzing them as a single entity.
This report contains market size and forecasts of CX Management in Global, including the following market information:
Global CX Management Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global CX Management market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
On-Premise Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of CX Management include Yotpo, Qualtrics, WalkMe, Appcues, InMoment, Intercom, Totango, LiveEngage and Lithium, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the CX Management companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global CX Management Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global CX Management Market Segment Percentages, by Type, 2021 (%)
On-Premise
Cloud-Based
Global CX Management Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global CX Management Market Segment Percentages, by Application, 2021 (%)
Banking, Financial Services & Insurance
Communications, Media & Technology
Consumer Electronics
Education
Healthcare & Life Sciences
Manufacturing
Retail & Consumer Goods
Global CX Management Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global CX Management Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies CX Management revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies CX Management revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Yotpo
Qualtrics
WalkMe
Appcues
InMoment
Intercom
Totango
LiveEngage
Lithium
Satmetrics
Client Heartbeat
DailyStory
SUPERLINK
Adloonix
Airim
Zendesk
SAP
Qualtrics