Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.
The retail segment accounted for the majority of shares toward the CRM outsourcing market during 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years.

Market Analysis and Insights: Global Customer Relationship Management (CRM) Outsourcing Market
The global Customer Relationship Management (CRM) Outsourcing market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Relationship Management (CRM) Outsourcing market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Relationship Management (CRM) Outsourcing market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Relationship Management (CRM) Outsourcing market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Relationship Management (CRM) Outsourcing market.

Global Customer Relationship Management (CRM) Outsourcing Scope and Market Size
Customer Relationship Management (CRM) Outsourcing market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Outsourcing market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
Communications Management
Multi-Channel Customer Engagement
Analytic Solutions
Others

Segment by Application
Retail
BFSI
Telecom & IT
Healthcare
Others

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
IBM
Accenture
Cognizant
Infosys
HCL Technologies